Job Title

NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about  NYU  Langone  Hospital - Brooklyn , and interact with us on  LinkedIn ,  Glassdoor ,  Indeed ,  Facebook ,  Twitter ,  YouTube  and  Instagram . Position Summary: We have an exciting opportunity to join our team as a Employee & Labor Relations Assistant.  In this role, the successful candidate, Employee & Labor Relations Assistant will be responsible for providing a wide variety of administrative support including, answering calls made to the general phone line, providing HR services and solutions support with a focus on high quality customer support/counsel, coordinating and scheduling grievance hearings, creating and maintaining various reports and databases as well as other related administrative duties for the department.  The individual will exercise independent judgment in addressing concerns and understand when to escalate issues and concerns to the appropriate party for resolution.  Job Responsibilities: Provides support and counsel to all employees and managers, and escalates issues appropriately as it relates to HR services and solutions, including HR policy questions, absence and leave management, Time Off Plans, general HR and other components of the employee life cycle. Uses a variety of methods including HR colleagues, other Hospital departments, internal/external vendors and systems to properly address the needs of HR customers. Addresses all inquiries (email, phone or walk-in) in a pleasant and courteous manner. Answers routine inquiries professionally, accurately and completely, and refers non-routine inquires to appropriate HR colleague. Uses available resources, including HR colleagues, to gather additional information and responds to the HR customer timely. Contacts others (internal colleagues and vendors) as needed to resolve problems. Attempts to limit handing-off inquiries to other colleagues/departments and escalates issues as they arise. Schedules and coordinates grievance hearings Inputs discipline notices and sends notification to the union for suspensions and terminations Maintains grievance and discipline logs Assigns cases in Salesforce to Employee & Labor Relations Managers for union and non-union cases Sends notices to Managers regarding the monthly 1199 New Member Benefits meetings Reviews and responds to unemployment insurance claims Processes subpoenas for HR personnel file requests Maintains an accurate log of all assigned tasks and inquiries using Salesforce, properly documenting cases and solutions. Uploads documentation to OnBase system as necessary for required activities. Helps implement continuous improvement projects, which could include process, procedure and knowledge documentation to enhance how support is delivered. Surfaces process improvement ideas for how we serve employees and managers based on the interactions and inquiries handled. Participates in special projects as requested, and ensures all assigned tasks are completed timely. Reports on status regularly and seeks clarification when necessary. Minimum Qualifications: Education: Associate's degree in a related field. Experience: Minimum of three years of related experience in an administrative support role or the equivalent combination of education and experience. Specific Knowledge, Skills, and Abilities  Excellent collaboration, interpersonal and communication skills.  Customer focused ability with an emphasis on the employee/customer experience. Adaptable to new situations in a rapidly changing, dynamic environment. Detail oriented. Proficient in Microsoft Office applications. Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work. Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives. Capability to solve issues in a timely matter and take initiative to make processes and programs better. Ability to handle multiple requests in a timely manner. General analytical and problem solving skills and knowing how to identify when issues need to be escalated. Demonstrated ability to handle confidential information and maintain objectivity.  Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital- Brooklyn's EEO policies, please click here . Please click here to view the Federal "EEO is the law" poster or visit for more information. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $51,243.96 - $70,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please  click here