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Job Title


Lifestyle Manager


Company : AMPM GROUP


Location : new york city, NY


Created : 2024-04-20


Job Type : Full Time


Job Description

PLEASE READ BEFORE APPLYING. Salary ranges from $68,000year-$80,000 (based on experience)Must have at least 5 years experience.Lifestyle Manager ResponsibilitiesAs a lifestyle manager, you are front facing clients and you are responsible for client communication, success and failure of requests. LMs must be ready to deal with clients at any moment which means answering a call, message or email during our hours of operation from 930pm to Midnight.  Successful candidates must be detail orientated and committed to supporting the team in delivery quality service to clients. Candidate must be flexible and have a "do whatever it takes" mentality in the approach to work.  This is a salary exempt position and even though you will have a rotating schedule to cover nights and weekends, you will be expected to be available when needed.  LM ResponsibilitiesMake sure tickets are entered correctly, and closedIf an associate is making a ticket or reservation for a client, 100% of the responsibility falls on the Lifestyle Manager to make sure it's done properlyBuild direct relationships with assigned members Create a monthly newsletter covering NY, LA, Miami, London restaurants and hotel openings as well as upcoming eventsResponsible for hitting sales goals Visiting restaurants on a weekly basis Key DutiesProviding excellent customer service to our clients over the phone and in personCheck that all emails are read, and all tickets are properly entered into the CRMConducting research and putting together proposalsLiaising with suppliers on behalf of clientsMaintaining an accurate log of client data in CRMCreating CRM Tickets for clients requests Send out reservation reminders via Zingle and emailsDouble confirming all reservations and making sure inclusions, notes, deserts and other perks are given to our clients for their reservation.  Requesting Folios from Hotels and Nets from vendorsUpdating CRM and Database with new vendors and client informationOutreach to new vendors Update Excel databases (Master Contacts, Events, Hotels) (when necessary)Review any outstanding financial tickets in CRM to be followed up with Lifestyle Team & Mark for invoicing & payment Travel might be required for events, and hotel experiencesCreating content during site visits for our social media teamSchedule does require flexibility and on call at all timesRotation schedule covering nights and weekends