Job Title

At Applause, our UX ResearchOps Program Coordinator plays an integral and collaborative role in supporting qualitative, quantitative, and mixed methodology research initiatives across a wide range of industries and product areas. There will be an occasional to go onsite at the client's Seattle offices.Basic Terms:.Role: UX ResearchOps Program CoordinatorType: Freelancer - Independent Contractor (1099)Location: Primarily remote but with flexibility to go onsite at the client Seattle officesCapacity: Up to 30 hours weekly during local 8am-5pm local time, flexibility for occasional after-hours work as neededDay to Day Responsibilities:Work closely with researchers to understand products, study goals, participant recruitment criteria, study logistics, technical requirements, and delivery expectations.Anticipate and strategically solve for recruiting and project-related challenges.Collaboratively shape research plans and timelines that set appropriate stakeholder expectations.Handle operational tasks including preparing screeners, filtering and vetting candidates, gathering NDAs, scheduling sessions, supporting data collection, and approving participant compensation.Prepare internal deliverables for researchers and provide ad-hoc support throughout the delivery phase.Support multiple concurrent projects ensuring forward progress and keeping teams informed through clear and proactive communication.Follow research best practices and ensure end-to-end compliance with NDAs and consent forms, legal and regulatory requirements, and data privacyretention requirements.Experience we are looking for:1+ years in the field of UX Research Operations, or similar research coordination roleConfidence attending or leading calls, building rapport, and maintaining healthy stakeholder relationshipsSupporting or leading project planning, managing timelines, triple constraints, scope creep, etc.Familiarity with Google Workspace and UX tools (User Interviews, Lookback, Qualtrics, UserTesting, etc.)Qualities of an ideal candidate:Proactive communicator, creative problem solver, organized optimizerBalanced contributor (works well alone and as part of a team)Curious-minded, eager to learn and share knowledgeA plus but not a must:Experience working in an agency settingExperience coordinating in-person onsite eventsExperience supporting international researchExperience supporting inclusive design research (people with disabilities & assistive technologies)