Job Title

***Hybrid, 3 days onsite, 2 days remote***The following information aims to provide potential candidates with a better understanding of the requirements for this role.***We are unable to sponsor as this is a permanent full-time role***A prestigious company is looking for a M365 Service Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocolsAdministers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etcContinually develops the processes and policies for provisioningForms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystemPromotes optimal useability of M365 servicesMonitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our peopleWorks with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolveWorks closely with the Security team, prioritizing safety of the firm's systems and contentIdentifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrationsPromotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organizationProvides level three support for functional requests relating to M365 collaboration servicesDevelop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvementEnsures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issuesEnsures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuityCompletes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on timeQualifications Bachelor's degree in Computer Science or a related field.5+ years of M365 product experiencePrior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organizationIn depth knowledge of SharePoint Online and Microsoft Teams is requiredHolistic knowledge of the M365 Suite is requiredKnowledge of Intapp Workspaces is helpfulPowerShell ScriptingProven change management skillsM365 certification, such as MS Teams Specialist, SPO Admin and or Development