Job Title

DivergeIT is a team dedicated to providing excellent technology services for our clients.Increase your chances of an interview by reading the following overview of this role before making an application.We are looking for a motivated Deskside Support to join our Dedicated Services team where you will be the primary technical contact for key executives and VIPs. This dedicated service requires outgoing individuals who are highly confident in their technical skills and can comfortably engage with executives who often have zero time to deal with IT issues. Your success will be measured based on the individual relationships and trust you build with client executives. This role is 100% on-site Position located Corona Del Mar(ZipCode 92625). You will be expected to work within the Client's existing Server and Workstation environment to resolve their individual IT concerns, which may include computer issues, Microsoft 365 capabilities, or client-specific applications across multiple industries.Unique opportunity to Fast Track to an IT Manager position: After spending six months on-site at a client executive office environment as their sole IT Support person, you may be offered a permanent position to transfer to become the client's IT Manager.Do you have the right stuff?Polished client-facing demeanor to support everyone from assistant to CEOProven to maintain a collective demeanor in the face of client adversityHighly confident in explaining difficult technical issues to client executivesAbility to show confidence in technical competency through interactionsWilling to be available to client executives when they need immediate helpAbility to coordinate between external vendors to quickly resolve issuesInitiative to discover and develop solutions that meet client expectationsProven ability to make reasonable decisions and know when to escalateConsistently balance executive support with internal company KPIsTechnical:Expert in Windows 10/11 and macOS operating system supportMaster in Azure AD/Microsoft 365 solutions and administrationSkilled in troubleshooting network hardware and configurationProficient in Microsoft 365 product deployment and supportEfficient with iOS/Android device provisioning and supportMinimum Qualifications and Skills5+ years of providing Remote Support3+ Years Hands on Desktop/Network Support3+ Years of providing Client Facing (e.g. Field) support3+ Years Supporting Office 365 clientsIs this a challenge you want to tackle?Submit your resumeCover letter explaining why you would be successful as an Executive Support Team Member