Job Title

A financial services organization in New York City is currently seeking a new Tech Support / Reporting Specialist for a promising opportunity with their growing staff.You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***Responsibilities:The Tech Support / Reporting Specialist will:Provide technical advice and guidance relative to problems involving technical user issuesTroubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and proceduresProvide over-the-phone and on-site assistance to users: problem identification, instruction, and resolution of problemsDesign technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challengesConduct complete diagnostics of most business problems; anticipates implementation obstacles.Assist in of new technologies and other related tasks as needed.Influence and propose new technologies to meet organizational needsDevelop and maintain Oracle Business Intelligence (BI) reports and dashboards based on business requirements and user needsGather and analyze business requirements from stakeholders to design effective reporting solutions using Oracle BI tools and Microsoft ExcelBuild and manage data models and repositories to ensure accurate and efficient data retrieval for reporting purposesCollaborate with business users and subject matter experts to understand data structures and business logic to develop meaningful reports and visualizationsMonitor and troubleshoot reporting issues, identify root causes, and implement necessary fixes or enhancementsDocument technical specifications, report designs, and data mappings for future reference and knowledge sharingPerform other duties, as neededQualifications:2+ years of Tech Support / Reporting experienceBachelor's DegreeWorking knowledge of OracleMicrosoft Office Suite proficientSolid problem solving and time management skillsGreat interpersonal skillsExcellent communication skills (written and verbal)Strong attention to detailHighly organized