Job Title

Essential Functions * Adheres to the department strict timeframes for processing all inbound and outbound mail * Picks up the inbound mail from the U.S. Post Office daily and securely delivers the mail back to the RTR office located in Dallas TX for processing * Prepares outbound letters for mailing - runs letters through the folder and inserter machine and adds postage via the postage meter in accordance with company policy * Reviews and identifies various types of inbound correspondence for content and correctly delivers the mail to the correct department, management, legal, executive personnel, etc.. * Identifies the correct account number(s) and enters the correct notes, warning flags and other identifiers within the servicing systems * Timely picks up mail throughout the office that needs to be mailed out * Prepares outbound certified mail for mailing - completes certified mail green cards and receipt; runs certified mail through the folder and inserter machine and adds correct postage via the postage meter in accordance with company policy * Prints daily outbound mail jobs from various sources * Prepare and mail packages via UPS and/or FedEx * Scans correspondence into the electronic file system * Assists with inventory of mail supplies * Stocks and maintain outbound mail supplies for all departments * Assists with special projects as needed * Keeps mailroom clean and free from clutter Qualifications and Skills * High School Diploma required; Bachelor's Degree preferred * 4+ Years of Mailroom * 2+ Mortgage servicing experience required * Must be able to pass a criminal background check, drug screen and credit check to client required standards * Must have a valid Texas Driver's License and a good driving record. * Possess strong verbal and written communication skills to effectively communicate with team and management * Strong Strategic thinking skills to help improve team and personal areas of responsibility * Possess strong analytical skills for decision-making * Possess leadership skills to assist management with team training and other functions * Highly proficient in Microsoft Office Suite; including Excel, Word and Outlook * Ability to lift up to 60 pounds and stand or bend for an extended period of time * Highly detailed oriented and possess the ability to prioritize work and work within deadlines * Should enjoy speaking with people and performing computer research * Likes working in a fast paced environment * Ability and willingness to gain knowledge on the collections industry * Ability to meet regular attendance requirements and schedules established for the department Ability to work as a team member; effectively sharing ideas, skills and knowledge