Job Title

Call Centre Team Leader NSW Government (Contract Role, Fully Remote)Location: Remote Open to NSW residents, including regional areasContract Duration: 3 months with option to extendSalary: $62ph plus superStart Date: Immediate start requiredAre you an experienced Call Centre Team Leader with a proven track record of managing teams of 10 or more in a high-volume customer service environment? A NSW Government agency is seeking a motivated leader to oversee frontline operations and ensure the delivery of exceptional service. This fully remote role is open to NSW residents, including those in regional areas.About the Role:Leading, coaching, and motivating a team of 10+ call centre agents to achieve performance targetsMonitoring and managing daily workflow, ensuring service levels are metHandling escalations, providing real-time support and guidance to staffConducting performance reviews and implementing coaching strategiesMaintaining compliance with government policies, procedures, and service standardsDriving team engagement and fostering a positive, high-performing cultureAbout You:Proven experience leading call centre teams of 10+ people in a fast-paced environmentStrong leadership and people management skills with a focus on coaching and performance improvementExcellent problem-solving abilities and a proactive approach to handling customer concernsStrong organisational and communication skills, with the ability to manage competing prioritiesAvailability to commit to the full contract period with no planned leave or holiday commitmentsExperience working in government or highly regulated environments (desirable but not essential)Reliable home office setup with a strong internet connection for remote workWhy Join?Fully remote role, open to NSW residents, including those in regional areasWork with a reputable NSW Government agencyCompetitive contract rates with weekly payMake an impact in a fast-paced, customer-focused environmentOpportunity to showcase your leadership skills in a vital public service roleThis role requires an immediate start. Candidates must have their own high speed internet.If you meet the above criteria and are ready to step into a leadership role within a NSW Government agency, apply now! #J-18808-Ljbffr