Job Title

Company descriptionConsumer habits are anything but linear and attention must be earned. At Digitas, we understand that to break through, brands must be surprising, entertaining, and authentic.Driven by imagination and fueled by deep cultural, consumer, and business insights, we craft impactful creative experiences across every medium from integrated campaigns, gaming, and physical experiences to full-length feature films.We earn the right for brands to be part of their customers networks. We drive growth with our amazing clients through our capabilities in Consulting, Products & Platforms, Customer Engagement, and Digital Media.Part of Publicis Groupe and a Leader in Gartners Magic Quadrant for Global Marketing Agencies, were proud to work with some of the worlds leading brands.Digitas The Networked Experience Agency.OverviewWe are always looking to grow and better our business, and the Client Service team is the catalyst for that growth. Our focus is on building the clients business, the account relationship, and the expertise of our team. That means spotting game-changing ideas to grow our clients business and solve challenges. Selling ideas fearlessly and confidently while keeping things simple, organised, and clear even in the most complex situations so that we can make great work.As the key client engagement lead, you''ll strategically manage and influence senior stakeholders both within and outside the agency. Your role is pivotal in ensuring the fulfilment of both agency and client needs. Working closely with top-level client stakeholders, you''ll intimately understand their personal and professional goals, acting as a true partner in helping them achieve these KPIs. Your influence will extend to setting the tone, pace, and energy of the Client Service team, elevating standards, and consistently surpassing client expectations.To spearhead this, were looking for a whip smart and proactive Senior Account Director who can stun our clients with leadership, creativity, vision, and eloquence.This role will be based out of our Sydney office and will be a 12 month contract covering a parental leave.What youll do:Partnering with the client to develop their goals and CRM, CX and Media strategies; taking and shaping briefs, adding strategic value, and ensuring that they get the best results from the whole agency teamEmpowering cross-capability teams to deliver creative thinking and powerful ideas across digital ecosystems and customer experiences that create measurable impact and meet client objectivesStrategically partnering with clients to grow their business and oursDeveloping strategic presentations alongside the Strategy teamPlanning workload and refining and defining process with a focus on qualityOverseeing agency output and ensuring work is being developed to a high standardAttending key client stand ups and sharing a POVActing as a mentor and trusted advisor to the Client Service teamMaintaining and developing key client and interagency relationships. Keeping sustainable, long-term client relationships by mitigating risk and ensuring account profitabilityChampioning CX, CRM & Media within the business, championing creative bravery and proactively driving innovation and new opportunities for growth.The person were looking for:An unwavering passion for marketing, and an unstoppable drive to bring the best work to lifeExperience within a digital agency working across CRM, digital, CX, media and marketing automationProven experience managing client relationships, driving strategic and creatively intelligent fueled growthAbility to develop trusted client relationships and grow organic and new businessSuperior analytical skills and strategic thinkingEffective time-management, impeccable organization and the flexibility to adapt quickly to changesProven project management and performance management skillsSuperb communication and presentation skills youre articulate, straightforward and engagingAstute financial management expertise, able to lead a profitable and high performing business unitDemonstrated budget management and resource planning experienceA passion for customer experience and digital first thinking.Got what it takes? Wed love to hear from you.#LI-JH2Additional informationPublicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world''s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.Enjoy all the perks that come with our network offering:A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Libert flexibility approach "working your way with us."Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.A culture of open feedback and support to reach your goals through our Career Conversations program.A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, galit, enABLE, EmbRACE, and cologique committees.Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.If you don''t tick every box in this ad, please don''t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes so if this role resonates with you, please apply.Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.Uniqueness is powerful; without it, we wouldn''t be where we are today. So be you we like it that way.We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com; your personal information will be kept confidential. #J-18808-Ljbffr