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We are the worlds leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.Formula for SuccessAt BASF we are entering an exciting time within our Agriculture business with an existing portfolio of world class products and a pipeline of new products that will bring significant benefits to the Agriculture industry.The role of Customer Experience Specialist is a great place to kick start your career with BASF. You will be responsible for delivering an exceptional customer experience by providing outstanding service and proactively developing relationships via remote key account management. This role ensures a seamless order to cash process optimizing business outcomes within our Agricultural Solutions business.Your ResponsibilitiesLook at new ways of improving the customer journeyBe responsible for the Order to Cash process within the Agricultural Solutions BusinessTroubleshoot, manage backorders, allocations and exceptionsTake a proactive approach to relationship development through remote key account managementUse your attention to detail entering customer data in our Master Data and CRM systemsWork closely with internal stakeholders to highlight and resolve problems, manage exceptions and relay customer feedback and insights.Ingredients for SuccessYou are a candidate who possesses a combination of great communication and strong stakeholder management skills. This role is a great opportunity for a recent graduate or an early career professional with a drive to progress through a global organisation.Demonstrate a keen eye for detail and the ability to juggle prioritiesExperience of providing high-levels of customer serviceAbility to identify and drive opportunities for process improvementTake a proactive approach to issue resolutionWillingness to support others in the teamWhat We Can Offer YouAt BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to:A diverse and inclusive environment, with an open and fair internal promotion processA competitive parental leave policy, and a supportive return to work planGiving back to your community with our corporate volunteering scheme4 weeks annual leave, with the offer to purchase additional leave throughout the yearOpportunities to apply for international assignments the perks of a global business!Connect to Create ChemistryIf youd like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you!Click apply below. Applications close on Monday 3rd March 2025.Offers of employment will be subject to background checks including references, police checks and may include a pre-employment medical.BASF does not accept unsolicited CVs from recruitment agencies.Stay alert for possible recruitment fraud! This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF. Remember, neither BASF nor our representatives will ever request money from a job candidate. If you suspect recruitment fraud and BASF is mentioned, first get in touch with the HR team at BASF.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams performance.Join the team and connect with more than 117,000 other minds. #J-18808-Ljbffr