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Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time consuming and you''re probably keen to find out what''s on offer, so we''ll get straight to the point.Where and how you can workOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.What youd be doing in this roleAs Canva scales, change continues to be part of our DNA. You will join a team building custom software to create a magical support experience. You will identify and lead engineering projects where Machine Learning can have an outsized impact. The projects you lead will typically involve several other engineers.As a Senior Machine Learning Engineer, you will be responsible for mentoring and leadership within the team, particularly in building capacity with other engineers. You will partner closely with other teams and crafts to deliver projects and enhance your communication skills.This role will require strong software engineering skills and presents an exciting opportunity for an experienced engineer to drive the adoption of Machine Learning to solve operational and technical problems.Your typical responsibilities will include:Identify where AI and ML solutions can be introduced to drive a better support experience.Mentor other engineers to build their skills with ML.Assist in vendor selection and configuration for AI-enabled tools such as copilots.Work on customizing LLM models that will impact millions of customers every month.Stay on top of the rapidly evolving state-of-the-art within Natural Language Generation space.Study best practices, develop new approaches, and work on prototypes while evaluating their performance.Customize and fine-tune LLMs using open-source models such as LLama, Falcon, etc.You''re probably a match if:You have demonstrated experience in identifying where AI can be introduced to solve business problems and driving projects to completion.You have extensive experience in applying Machine Learning on large-scale systems.You have an excellent sense of ownership and like to take the initiative to suggest and develop novel solutions to challenging problems proactively.You are an exceptional communicator and team player, eager to work with your colleagues to brainstorm ideas and willing to jump in and find solutions.You have a solid understanding of NLP, especially the concepts of Large Language Models, Prompt Engineering, and Fine Tuning (ideal).Proficiency with the following technologies is desirable: Deep Learning Frameworks such as PyTorch and Tensorflow, Python 3, Numpy, Langchain.You have a solid understanding of modern software engineering principles.You can communicate complex concepts to a non-technical audience and get them excited about embracing AI to improve their work.About the teamGlobal User Voice Enablement is the group that empowers our support specialists, with a mission to delight users in every interaction with Canva, by empowering every specialist. Within this group, the Specialist Platform and Experience (SPXP) team is responsible for the custom tooling used to deliver a magical support experience.Come and join us if you enjoy:Helping people. We are building tools that enable individuals to resolve their issues and return to creating beautiful designs.Driving change. You will identify projects where a Machine Learning approach can solve a problem in innovative ways.Empowering others. We build tools that enable teams to achieve results that they could not have managed otherwise.Close partnerships. The users of our tools are Canvanauts on the same mission to deliver a magical, differentiated support experience.Solving root causes of problems. To create the best support experience, you need to shift left and address the root of the problem.Continuous learning. We want people who enjoy sharing knowledge, conducting workshops, and exploring new technologies and methodologies.A positive, supportive culture. Team members are keen to collaborate and celebrate success together.What''s in it for you?Achieving our ambitious goals motivates us to work hard - and we do - but you''ll also experience moments of magic, connectivity, and fun woven throughout life at Canva. We offer a range of benefits to set you up for success in and outside of work.Here''s a taste of what''s on offer:Equity packages - we want our success to be yours too.Inclusive parental leave policy that supports all parents & carers.An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more.Flexible leave options that empower you to recharge and support you personally.Check out lifeatcanva.com for more info.Other stuff to knowWe make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva, so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!Please note that interviews are conducted virtually. #J-18808-Ljbffr