Job Title

Patient Service Centre Surgical Bookings and Reception Team LeaderFull-timeHospital/Service: Epworth FreemasonsEpworth HealthCare is Victorias largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australias health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.Our values and purpose define Epworth''s approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.In this full-time role in East Melbourne, you will work alongside the Patient Services Manager and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspects of the patients journey prior to admission including theatre bookings, clerical pre-admissions, health fund eligibility checks, and the admission of the patient.As a Surgical Bookings and Reception Team Leader, you''d lead a team responsible for coordinating and managing surgical patient bookings and reception/switchboard and ensuring smooth operations and high-quality patient care.The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre is open 7 days a week from 0600hrs to 2100hrs.You will make an impact by:A strong customer focus to ensure a positive patient experience from booking to admission.Coaching and developing employees in the many aspects of Patient Services.Creating a positive team culture through new-starter orientation, recruitment activity, team leadership, and roster management.Managing team workload and ensuring efficient operations.Exceptional attention to detail.An ability to cope under pressure and make informed decisions according to hospital needs.To be successful in this role...Your well-developed administration, customer service, and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team.You will have:Demonstrated success in team leadership and communication skills.Experience in surgical bookings and patient care.Experience with, or knowledge of, health fund checks and requirements.Ability to work in a fast-paced environment.Excellent organisational and problem-solving skills.Experience in IPM/CRM or similar health systems software will be advantageous.We will review applications as we receive them.About FreemasonsLocated in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria''s leading maternity hospitals, Epworth Freemasons specialises in womens and mens health services including breast and gynaecological surgery, endoscopy, and urology. Epworth Freemasons also offers comprehensive cancer care and a full range of surgical services, including robotic-assisted surgery, orthopaedics, and ICU care.Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take-home pay.The largest educational scholarship program of its kind in Australia.Ability to purchase up to four additional weeks of leave.Reduced cost of health services for you and your family at Epworth.Enquire/ ApplySound interesting? To apply, click the Im Interested button to attach your CV and cover letter and complete the application form.For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606.Please Note: Applications will be reviewed as they are received, and the position may be filled before the application closing date.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 vaccinations, including where recommended by public health authorities and booster vaccinations.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race, ability, ethnicity, gender, age, sexuality, cultures, and beliefs that reflect the communities we work in. At Epworth, we care.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. #J-18808-Ljbffr