(HE04) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation applies.2 Full Time, Continuing Positions Available Immediately!Ask Adelaide delivers efficient and responsive student services that contribute to the overall student experience. Ask Adelaide is responsible for consistent enquiry management and non-academic support and advice throughout the student lifecycle in relation to wellbeing, accommodation, grievances and complaints, and specialised international student services. This involves International Student Support, Student Wellbeing and Access, Student Affairs, and Accommodation Service.The Student Services Officer provides support services to students, staff, and visitors. This role requires broad knowledge of the student lifecycle and provides direct support through omni-channel services.To be successful you will need:Demonstrated experience and commitment in delivering customer-centered service in a shared service model.Demonstrated ability to learn new systems and adapt to new technologies.Demonstrated experience in a high-volume shared service structure providing multi-channel service delivery including face-to-face and call center responsibilities.The ability to work effectively across omni-service channels to meet demand and the student lifecycle.Proven keyboard skills and demonstrated familiarity with standard office applications.Enjoy an outstanding career environmentThe University of Adelaide is a uniquely rewarding workplace. The size, breadth, and quality of our education and research programs - including significant industry, government, and community collaborations - offer you a vast scope and opportunity for a long, fulfilling career.Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence, and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge, and capability of all our staff.We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal, and family life.In addition, we offer a wide range of attractive staff benefits. These include salary packaging, high-quality professional development programs and activities; and an on-campus health clinic, gym, and other fitness facilities.Learn more at: adelaide.edu.au/jobsYour division''s broader roleThe Division of Academic and Student Engagement drives the University''s strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience and investing in our academic staff''s professional development.Learn more at:adelaide.edu.au/dase/division-leadershipIf you have the talent, we''ll give you the opportunity. Together, let''s make history.Click on the Apply Now button to be taken through to the online application form. Please ensure you submit a resume, as well as a cover letter addressing your suitability and experience for the position, referring to the selection criteria, in no more than 2 pages.Applications close 11:55pm, 1 May 2025.The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.For further informationFor a confidential discussion regarding this position, contact:Adam SimmonsManager, Student Support, Ask AdelaideP: +61 (8) 8313 4405E: adam.simmons@adelaide.edu.auThe University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. #J-18808-Ljbffr
Job Title
Student Services Officer