Job Title

About usInLife is a rapidly growing, financially healthy social enterprise with a vision that all people with disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home.As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate lifes choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe were doing it, one team at a time.We understand that if were serious about our vision to transform the experience of disability support (and we are!), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, youll play an important part in making sure we deliver outstanding service.The roleThis is a unique opportunity to join part of a growing team who are responsible for the smooth running of core business activities, including client lifecycle, employee lifecycle, and roster administration as the primary functions. But it doesnt stop there!This is a role where you can use your strengths in processes, problem solving and creativity to partner with our client facing teams and provide high quality and efficient services to enable a truly person first approach for these teams.If you love the idea of being part of a fun and dynamic team that looks after the operational and administrative support across multiple teams, in a growing and changing environment, then this is the role for you.Key AccountabilitiesClient LifecycleSupport the onboarding of new clients, including all associated documentationSupport the client service teams to maintain current and relevant client informationEnsure documentation is collected and stored in line with InLifes policiesOffboarding clients and closing out all systems.Employee LifecycleSupport the onboarding of new assistants, including collection and retention of all required certificationsEnsure assistants subject to additional and specific requirements are identified and appropriately recorded in associated systemsEnsure assistants retain all required mandatory certifications for the duration of employmentPrimary point of contact for queries from assistants throughout the full assistant lifecycleOffboarding assistants and finalising all records in line with InLifes policiesRoster AdministrationEstablishment and maintenance of locations for rostering purposesOverseeing and supporting the forward roster process by liaising with coordinators about clients roster needsReviewing roster compliance, and escalating concerns to client service teams as requiredConducting roster approvals weekly, on a rotating basis, including audit of roster approvals to support payrollWorking with finance to support the resolution of payroll related queries and reimbursement payments for staffBusiness Partnership and Continuous ImprovementWhere assigned a local office partnership, ensure that all requests made by the client service teams are addressed in a timely manner.Identify opportunities for improvement across the operations functions, and propose solutions.Support the development of documentation for operational processes.Support ongoing and regular reviews of the documented processes to ensure accuracy and currencyTo be successful youll haveProven organisational and administrative skills and attention to detailAbility to communicate effectively, both written and verbalCompetency in understanding HR records management and rostering systemsCapability in navigating relevant legislative and Award employment conditions and requirementsA can-do attitude coupled with an eye for continuous improvementTech savvy to feel at home navigating multiple systems each day?Additional requirementsYou will need an NDIS Worker Screening Check and this is a mandatory requirement before you can start work.You will also need to have a current drivers licence, first aid and CPR training and a Working with Children Check (WWCC) for some jobs.At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply arent relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law).We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, were all ears.BenefitsWe offer above-award wages, great benefits and a supportive team culture.Salary packaging benefits are available too, which can help you maximise your take home pay. #J-18808-Ljbffr