Job Title

Description - Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Melbourne.Summary: The Test Center Manager is responsible for administrating all aspects of day-to-day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as go-to person at the test center when the Regional Manager is not immediately available.CORE COMPETENCIESDetail OrientedCommunication SkillsProblem SolvingOrganizing SkillsCustomer FocusEthics and ValueSCOPE AND IMPACT OF JOBWorking closely with Test Administrators and the Lead Test Administrator in the test center, the Test Center Manager takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience:Five-year customer service experience requiredExposure in a testing environment strongly preferredExperience with Microsoft Office and Windows applications requiredSkills, Knowledge and Abilities:Customer service skills requiredStrong written and oral communication skillsAbility to communicate both technical and functionalAbility to work independentlyEffective time management skillsAbility to handle a reasonable amount of stressStrong attention to detailProblem solving skillsAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipmentOther (license/certification):Annual Pearson Professional Centers certification for Test Administrator requiredMust pass re-certification annuallyPRIMARY RESPONSIBILITIESOperational AdministrationAssure equipment is operational and test stations are free of extraneous materialsReview transmissions logs (uploading of current days test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodicallyCommunicate and work with VSS technical support to investigate and fix technical issuesTest Center cleaning if applicablePerform daily site opening and closingHelp to ensure a clean, professional, quiet testing atmosphere in the centerCustomer ServiceReview test roster and prepare for candidates including those for special accommodation preparationCheck in candidates and verify identificationsExplain the test process brieflyHelp candidates to place all personal belongings in a personal lockerEscort examinee to assigned test stationHelp the examinee begin the tutorial/testAnswer any questions before the timed portion of the test beginsMonitor examineesRecord and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itselfPrint the test results after the candidate completes the testQuality Assurance and Continuous ImprovementEnsure the adherence to the Pearson Professional Center quality and security measuresRecognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedPersonnel AdministrationScreening Test Administrator job applicantsReview TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlinesSubmit draft of site staffing schedule to Regional Manager on a weekly basisVerify correct staffing levels and notify Regional Manager of any and all staffing issuesAssist with training and coaching to new hiresManagement SupportServe as the contact point for building management, site security, deliveries, vendors, etc., and escalate to Regional Manager when appropriateTake authority to act on behalf of the RM in operations and personnel issuesOversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriateOther duties as assignedWORK ENVIRONMENT AND CONDITIONSPhysical requirements:Be comfortable to work in a quiet testing environmentBe flexible in work hoursWho we are:At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world''s lifelong learning company. For us, learning isn''t just what we do. It''s who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Job: TESTING CENTEROrganization: Assessment & QualificationsSchedule: FULL_TIMEWorkplace Type: On-siteReq ID: 19635 #J-18808-Ljbffr