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Full-time / Permanent roleHybrid (mix of WFH and in-office)Melbourne, Sydney, Brisbane, Adelaide location preferred.Does a competitive salary package with bonus company stock, flexible hybrid work, 5 wellness days/year, up to 90 days/year working from anywhere in the world, Bonus flexible benefits package of $1250/year and a fantastic team culture spike your interest?AlayaCare are seeking an individual experienced in Account Management within a SaaS environment to join our Customer Relationship Management team.About AlayaCareAlayaCare are a fast-growing scale-up with a presence in Australia, Canada and the United States, who are revolutionising the way aged and disability care is delivered. Our software offers a complete technology solution for residential and community care organisations.We have an open and transparent culture, our teams are highly diverse, and we are committed to a workplace where we all feel that we can be ourselves.About the roleReporting to our Manager, Customer Relationships, our Account Managers (known internally as Customer Relationship Managers or CRMs) play a pivotal role in nurturing and strengthening relationships with our valued customers.The overall objective of the CRM role is to;Build and maintain positive relationships with customers, serving as their primary point of contact and trusted advisor for all concernsDevelop customer success plansMaintain detailed and up-to-date records of company information, company contacts, and all customer interactions, updates, and progress in relevant toolsConduct regular touchpoints and health checks with customersProvide updates to customers about company developments and new product features, driving the adoption and utilisation of those new and existing features and upselling premium featuresAchieve annual revenue & contract renewal targets, while continuously building an upsell opportunity pipelineServe as an escalation point for customer concerns where necessaryDevelop and execute strategies to improve the health and satisfaction of customersMaintain up-to-date knowledge of AlayaCares products and servicesWhat we''re looking for in a Customer Relationship Manager;2+ years leading a portfolio of customers (including Enterprise level) in a SaaS environmentExcellent interpersonal skills you build relationships easily and are comfortable negotiating as well as diffusing heightened situationsExemplary communication skills youre comfortable presenting and communicating complex information in an understandable wayYou manage your workload proactively and work independently, though are just as comfortable contributing effectively as part of a teamStrong problem-solving and analytical skills you analyse information to create solutions for customers based on their specific situationsIt would be a bonus if you also have:Knowledge of the aged & disability care industries in ANZFamiliarity with the Software Development Life CycleFamiliarity with AlayaCare, Procura or similar software products.Experience with HubSpot, Looker, Confluence, ZenDesk & SharePoint.If this sounds like you, apply today! As well as joining a great culture and a market leading company, you will be well placed to make a positive difference in the aged care sector in Australia and New Zealand.What we offer:Competitive salary package including generous company stock for all employees and a commission component for this role.Flexible hybrid work (from our offices, from home)5 wellness days off per year to relax and promote mental healthUp to 90 days per year working from anywhere in the worldFlexible benefits bonus package of $1250 per yearCompany paid parental leave and volunteer leaveTeam lunches and events, and health and wellness activitiesAn open and transparent cultureA chance to make a meaningful difference for clinicians providing care on the front lineA foot in the door to the rapidly expanding home care technology industry.Better outcomes, better belongingHaving a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare''s policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.If you require accommodation as part of the recruitment and selection process, please reach out to hr-anz@alayacare.com. Please note, we do not accept unsolicited head-hunter or agency resumes. #J-18808-Ljbffr