Job Title

Date Posted: 2025-04-06Country: AustraliaLocation: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, AustraliaAt Otis, its our people who make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.We are looking for a Process Improvement Specialist based in our Sydney CBD office.Casual basis - 3 days a weekReports to the Engineering ManagerKey ResponsibilitiesSupporting the Service field operations Manager and department to drive process improvement and key performance initiatives to align the company to its current goals. Assist and coordinate workshops (such as but not limited to stakeholder analysis, project plans and application improvements), create and analyze reports and data and support all service applications and systems (such as but not limited NGS, NGMM, Retriever and service transformation applications).Coordinate the completion of team-based projects and business improvement initiatives to provide operational support and efficiency.Identify, escalate and drive resolutions to process inefficiencies.Provide reliable data to assist with the prioritization of business improvement initiatives projects.Utilize tools and methodologies for continuous improvement and perform workshops (e.g., Lean, Six sigma, brainstorm sessions).Able to plan, communicate and drive projects to completion.Assist/and or provide reports and analysis.Ensure alignment between business processes and company vision.What you will need to be successfulAble to communicate and engage with external and internal stakeholders.Ability to work both autonomously with limited direction and in a team environment.Demonstrated strategic and analytical skills with the ability to develop solutions.Strong collaboration skills.Manage and support the Service Project Manager and the Lighthouse development.Assist and support all service applications and systems.Support Field Operations Manager with daily operations, projects, and KPI management.General Administration and support as required.Join us today and help us build what''s next.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry''s largest Service portfolio.You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.Privacy Policy and Terms:Click on this link to read the Policy and Terms. #J-18808-Ljbffr