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Customer-first mindset with 6-12+ months experience managing customer relationshipsBe a part of a tight-knit team of problem solvers who can think fast on their feet6-day rotating roster (Monday-Saturday, 8:45AM -6PM). Weekdays office basedStart your adventure with ZipJoin Zips Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip - a leading global BNPL company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life.Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this teams success is the ability to identify opportunities to improve our processes and products.Cool stuff youll be working onSupporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with usManage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teamsLead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong usersPut your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancementsFollow internal workflows and processes carefully with a strong attention to detailBuild your internal network, grow new skills and identify career growth opportunitiesWhat youll bring to the teamZipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that youre a great fit with our four Values, and have a desire to learn and grow.So whether you meet some or all of the desirable attributes below, wed still love to hear from you:6-12+ months experience in a customer service or customer facing rolePassionate about teamwork, willing to share knowledge and support othersA problem solver who thinks fast and on their feetAdaptable and comfortable taking directionsFamiliar with following customer service workflows and proceduresAble to manage changeAble to work on a rotating basis from Monday-Saturday, 8:45AM -6PMAble to come into the office, we work weekdays together!An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.What youll get in returnAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.Zip is a place where youll get out exactly what you put in. When you join the team, we''ll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.Zipsters tell us these are just some of the best things about working here. Youll also receive:25 days paid leave annually, including birthday leave and quarterly wellbeing days16 weeks paid parental leave for primary carers, and 4 weeks for supporting carersFamily support policies including miscarriage bereavement leave and domestic violence leaveMental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass2 days paid volunteering leave per yearFee-free Zip products, and discounts with Zip merchant partners (AU)Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)Be a part of a team that reflects the diversity of our customersWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.Equally, were committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.And finallyget to know usZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.Were proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.#LI-HybridWe are a proud 2025 Circle Back initiative employer and will respond to every applicant. #J-18808-Ljbffr