Job Title

Miss Amara - the brand reinventing the way customers buy rugs onlineThey''re innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC region. The company has received industry recognition for its innovation, customer-first mindset, and growth trajectory, including:Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021Ranked 17th in the Australian Financial Review (AFR) Fast 100 Growing Companies 2021Finalist for Customer Excellence and Social Commerce at the Online Retailer Industry Awards 2022Finalist for Online Retailer of the Year, People and Culture Champion, and Technology Champion at the Australian National Retail Awards 2022Opportunity: Head of OperationsJoin their team as Head of Operations, leading their operations and supply chain team of 25+. This role is ideal for someone with a background in ecommerce or omnichannel retail.What You''ll LoveHybrid working model: 3 days in the fulfillment center and 2 days working from homeWorking with a highly engaged team in a culture that celebrates innovation and contributionThe dynamic, adrenaline-filled retail industryCompetitive remuneration packageKey ResponsibilitiesOversee the Operations team, supporting the Operations Manager, Warehouse Manager, and the rest of the teamManage end-to-end supply chain, ensuring timely and safe delivery from international manufacturers to warehouses and customers, with tracking and reportingChampion automation and efficiency across the companyLead and develop operations systems, including new market launches, standards, logistics, and ordering processesManage the operations budgetDevelop strategies to reduce costs and improve performance, measured by timeliness and customer satisfactionImplement technology and software solutions to address operational challengesWork with suppliers and service providers to secure the best rates and service levels, and seek new partners as neededDrive continuous improvement through automation, process streamlining, and resource optimizationBuild and update pricing models for SKUs across multiple marketsCollaborate with Marketing, Product Development, E-Commerce, and Customer Support teams to align on objectives and achieve operational goalsPreferred BackgroundExperience leading operations in ecommerce or omnichannel retailProven success in driving efficiencies and reducing overheadsStrong customer focus with an understanding of how supply chain and operations impact customer experienceBonus: experience with supply chain management for bulky products like furniture or browngoodsKeen? Apply today. For questions, contact emily@revererecruitment.com.au. Apply For Job #J-18808-Ljbffr