Job Title

Exciting opportunity to make a positive impact for the NSW community!Term opportunity up to February 2027Total remuneration package: $256,323 - $280,426 including super, commensurate with experienceBased in Sydney CBD with flexible working arrangements availableAs a Group Product Director with Service NSWYoull lead a portfolio of digital product teams that are operating and continuously improving digital services used by SNSW customers and our frontline staff.Reporting to the Chief Digital Officer, this unique role operates at the intersection of digital product strategy, customer experience, and technology in a product-oriented, agile operating environment.You will lead talented and committed product teams to define product vision and strategy and rapidly deliver, iterate and operate digital products and services in a smart, efficient way.You will be instrumental in adapting and building our digital capability for our frontline colleagues to meet their ever-changing needs in areas such as our service and call centers. You will be a change advocate and encourage collaboration with digital teams across Service NSW and the broader Department of Customer Service to improve service outcomes.For more information on the role and its accountabilities, click here to view the role description.Do you possess the following? If so, we want to hear from you!Extensive product leadership experience in agile, digital environments with a proven track record of successfully delivering high-quality digital products at scaleStrong experience leading and mentoring product teams, building capabilities, and creating a high-performing product cultureDemonstrated success in developing product strategy aligned with business objectivesExceptional stakeholder management skills with the ability to influence at executive levels and collaborate effectively across government agenciesProven financial and business acumen with experience managing substantial budgets and optimising limited resources efficiently to deliver maximum valueDeep understanding of human-centered design principles, lean methodologies, and agile delivery practicesExperience operating in complex, fast-paced digital environments while managing competing priorities and stakeholder expectationsProven ability to champion innovation and drive continuous improvement across digital products and servicesExcellent communication skills with the ability to translate complex technical concepts for diverse audiencesAbout Service NSWService NSW (SNSW) is an agency within DCS (Department of Customer Service) and is a one-stop shop of solutions that offer simpler and faster access to government transactions through their digital channels, a 24/7 phone service, and an expanding network of service centers.SNSW partners with over 50 government and non-government agencies to offer over 1,200 NSW Government services such as the Toll Relief program, Active and Creative Kids, digital drivers'' licences, vehicle registration renewals, applications for birth certificates, Seniors Cards, fines, contractor licences and many more.For enquiries regarding this position, please contact Andrew Vouthivong Senior Advisor Talent Acquisition via andrew.vouthivong@customerservice.nsw.gov.au.A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.Closing date: 12 May 2025 (9:59am).Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.B elong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact andrew.vouthivong@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr