Job Title

Are you a qualified Veterinary Nurse ready for a new chapter in your career?Were a team of passionate pet lovers using technology, expert claims processing, and innovative solutions like GapOnly to make pet healthcare simpler and more accessible and were looking for empathetic, motivated vet nurses who want to make a difference beyond the clinic.Support PetSure''s mission to improve pet healthcareUnleash your passion and capabilityEnjoy a flexible pet-friendly workplace in ChatswoodAt PetSure, were not just about insurance were about making life better for pets and the people who love them. If youre ready to pivot your career, support pet parents when they need it most, and grow within a community of like-minded professionals, wed love to welcome you to the team!We care about your wellbeing, you will work a 38-hour week with standard office hours, and once you are trained up, you will be asked to do some Saturdays (but relax, you will get a rostered day off that week to make up for it!).What youll doAs our Claims Advisor team member, you will:Use your veterinary nursing skills to make informed claims decisionsUtilise your passion for animals to ensure a smooth process and positive claims experience for our customers, their pets and vetsManage complex claims through to completionDeliver a great claims experience for the customer including liaising with our customers and veterinary clinics via all mediumsCollaborate with other areas of the business to ensure all claim decisions are made in a correct and timely mannerEnsure the correct decision is made and communicated clearly on all claimsAssist with delivery of our optimum GapOnly service through assessing these claims in real time, along with liaising with clinic staff and other GapOnly colleaguesUtilise your technical knowledge to provide advice to other areas of the businessWhat youll bringQualifications in Vet NursingPet parent or pet advocatePassionate about PetSures mission to remove the worries that come with being a pet ownerClinical experienceDemonstrated history of meeting or exceeding performance expectations;Proven experience at developing and maintaining relationships with colleagues and customersIntermediate Microsoft office skillsWhy youll love working at PetSureWe offer more than just a jobwe provide a workplace where pets and people thrive.Flexible leave options including birthday leave, wellbeing leave, and emergency volunteer leave.Pet-friendly workplace bring your pet to our Chatswood office and enjoy free on-site parking.Pet benefits premium-waived and discounted pet insurance, pet care leave, and access to on-site veterinary services.Health and wellbeing support flu vaccinations, mental health programs, and hybrid working options.Professional development access to LinkedIn Learning, study leave, and educational assistance.Recognition and rewards incentive pay, quarterly and annual awards, and service milestones.Join Our TeamAt PetSure, we live by our values:Being curious and open to possibilitiesTackling challenges with enthusiasmPassionate about pets and their peopleCaring for others and making an impactWere an equal opportunity employer and welcome applicants from all backgrounds. Our pet-friendly environment means you can bring your furry friend to work! #J-18808-Ljbffr