Job Title

Job Opportunity: Account Manager at Brennan About Brennan Brennan is committed to true performance, emphasizing the importance of how technology is delivered as much as what technology is used. Our focus is on creating value through solutions tailored to our customers'' needs, reflecting their true interests. Our True Performance System is a methodology designed to enhance customer experience and deliver better results. Why Join Brennan? We believe in our people and have structured our organization to enable their talents to shine. Brennan fosters an inclusive environment welcoming diverse backgrounds and experiences, encouraging innovation that makes a real impact and rewards our team members with competitive benefits. Benefits include: Training and certification bonuses Culture Awards recognizing excellence Brennan Daredevils trip for top performers Social activities Discounted hardware and software Learning and development opportunities The Role We are seeking an experienced Account Manager for our Newcastle office. The role involves managing a customer portfolio across Brennan''s solutions, ensuring a seamless experience, with a preference for candidates with MSP/Systems Integrator experience. The primary responsibilities are enhancing customer experience and driving patch retention and growth to meet targets. The role requires independent work, customer service skills, commercial acumen, target-driven mindset, and the ability to travel to client sites. Key Responsibilities Engaging with customers to identify new business and cross-selling opportunities Understanding customer business needs and facilitating strategic planning and workshops Building customer relationships to support retention and growth, ensuring contract renewals Serving as the main customer contact for a defined portfolio, providing technical and product guidance Supporting marketing activities and integrating sales efforts Collaborating with Practices and Vendors, attending training as needed Developing technology roadmaps for customers Preparing proposals, contracts, and tender responses Managing bids and coordinating with Presales, Service Delivery, and management for solution design Skills and Experience Minimum 5 years ICT account management experience Proven success in achieving sales targets Experience managing comprehensive IT and Telecommunications solutions Consultative sales experience Ability to present at a C-suite level Leadership and collaboration skills within multi-disciplinary teams Sales process and pipeline management Commercial experience in areas such as IT, cloud, data, networking, unified communications, voice, or telephony, including Presales or Solutions Architecture Note: A National Criminal History Check is required as part of our hiring process. Brennan is an equal-opportunity employer. #J-18808-Ljbffr