Job Title

VIC, Hepburn Bathhouse & Spa - Daylesford 3460 VIC, Hepburn Bathhouse & Spa - Daylesford 3460 Opportunity to lead a luxury, award-winning wellness property Great opportunity with a growing and entrepreneurial organization Full-time position to manage Guest Experience The Hepburn Bathhouse & Spa is an iconic tourist destination and award-winning spa located in the heart of Australia''s Spa Capital, nestled in the Hepburn Mineral Springs Reserve near Daylesford, 90 minutes from Melbourne. The Role This is an exciting time for Hepburn Wellness as we look to appoint a suitably qualified and experienced Reception Manager to build and lead a passionate and engaged Reception team. As the Reception Manager, you will be a strong people leader responsible for the overall operations and guest experience. You will deliver exceptional customer service and foster a culture of innovation. This senior management position includes responsibilities such as: Directing staffing requirements, planning and assigning work, and establishing performance and development goals for team members Meeting monthly guest visit and facility utilization targets and KPIs Managing daily audit tasks and following up on discrepancies Providing efficient, friendly, and professional services to ensure guests have a pleasant stay Handling, analyzing, and resolving guest complaints promptly Providing staff induction and training as needed Recruiting and interviewing staff to ensure appropriate skills and potential through training Promoting teamwork and quality service through regular communication with other departments Liaising with guests and providing local tourism information Qualifications / Skills Energetic, innovative, and inclusive leadership style Current Senior First Aid Certificate Current CPR Certificate Valid Working With Children Check National Police Check clearance Driven to succeed with a friendly, can-do attitude Availability for mornings, evenings, weekends, or Tuesday - Saturday roster Pool Lifeguard Award (or willingness to attend training) About You You will have a proven track record in managing and coaching teams. Experience in driving a customer-centric approach and establishing strong stakeholder relationships is essential. The Company The Hepburn Wellness Properties include the Hepburn Bathhouse & Spa, Hepburn Spa Retreat, and Hepburn Pavilion. We are part of the Belgravia Health and Leisure Group (BHLG), Australia''s fastest-growing leisure organization. Located near Victorias Daylesford, Hepburn Wellness Properties offer luxury accommodations, mineral springs wellness and spa retreats, and food and beverage services. Click the "Apply now" button to view a short video about Hepburn properties. Application If you''re interested, we encourage you to submit your application. We look forward to hearing from you! We are committed to a child-safe environment. Successful applicants will need to obtain a national police check and a Working with Children check. Belgravia Leisure values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people from diverse backgrounds, and those with disabilities. We are happy to accommodate accessibility needsplease contact us at demik@belgravialeisure.com.au. Full Time Further Information Video - Hepburn Bathhouse & Spa Review this video for background, insights, and benefits of working with us. It will help you understand the position and our business, especially if selected for an interview. #J-18808-Ljbffr