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Stryker Sydney, New South Wales, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!We are looking for a Customer Service Leader who can lead a high-performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring, and developing.What Youll Do:Lead, Develop & Inspire Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.Drive Process Improvements Implement strategies to enhance operational efficiency, audit compliance, and service delivery.Manage Stakeholder Relationships Work closely with internal and external stakeholders and customers.Oversee Operational Reporting Drive quality and compliance, maximize productivity, utilize new technologies, and ensure accuracy and timeliness of requests.Balance Priorities & Demands Effectively manage workloads, team performance, and strategic objectives simultaneously.Who Were Looking For:Required:Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high-performing team to success.Strong understanding of customer service operations and impact in the medical device industry.Full working rights in Australia.Preferred:Proven process improvement skills, including identifying inefficiencies, implementing smarter workflows, and enhancing business performance.Ability to handle difficult conversations with internal and external stakeholders professionally and productively.Embraces challenges, seeks learning opportunities, and remains agile in a dynamic environment.Thrives under pressure, balancing priorities proactively and optimistically.Proficiency in JDE, Power BI, and advanced Excel; SQL experience is a plus.Why Join Us?Be a Leader Who Makes a Difference Guide a customer service team that improves patient outcomes.Challenge Yourself & Grow Manage complex stakeholder relationships and navigate tough conversations confidently.Drive Process Improvement Take ownership of systems, reporting, and operational efficiency.Work from Anywhere Enjoy flexible remote or hybrid work arrangements.Competitive Salary & Benefits Including paid parental leave, career development, financial incentives, and wellness perks.Please include a few lines at the top of your CV answering Why you would like to join Stryker as a Team Leader - Customer Service?Stryker is a global leader in medical technologies, committed to making healthcare better. We offer innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.Additional Details:Seniority level: Not ApplicableEmployment type: Full-timeJob function: Customer Service #J-18808-Ljbffr