Job Title

Europcar is looking for a Customer Service Returns Agent Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team. You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience. Ideal candidates will demonstrate a passion for service and maintain a level-headed approach to daily challenges in a busy customer environment. What we can offer you: Competitive Basic Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service Pension and a life insurance scheme Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Discounted car hire rates across our network 20% discount on EE mobile phone contracts* Discounted hotel rates through the Accor Group after 12 months service* Cycle2Work* Free annual eye tests Confidential legal and support services through BUPA Career progression and development opportunities *These are part of our current non-contractual benefit offerings Key Responsibilities: Work closely with all staff to ensure vehicles are received and returned in a timely manner. Maintain excellence in customer service and damage standards; achieve all KPIs in these areas. Complete all administration accurately according to operating procedures. Process workshop vehicles following operating procedures. Minimum Requirements: A full, valid, clean driving license with at least 4 years of driving experience. Excellent communication and face-to-face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options. Car rental/sales experience is desirable but not essential; training will be provided. If you believe you have what it takes to succeed as a Car Rental Returns Agent with Europcar, please apply today! Note: Agencies are asked not to send speculative candidates or CVs. The company will not accept terms based on unsolicited applications. About Europcar: Europcar Mobility Group is a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions, under brands like Europcar, Goldcar, and Fox-Rent-A-Car. #J-18808-Ljbffr