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3 weeks ago Be among the first 25 applicantsJob Title: Customer Service SpecialistsJob Description: Hiring for roles commencing April 2025! Bring your exceptional customer service skills to a whole new career. We are looking for Customer Service Specialists to join our vibrant team at our Ballarat delivery centre, working with one of Australias leading superannuation funds.Key Role Details:Start date: 28th April 2025Hourly rate: $27.17 + super + penalty rates and quarterly performance incentive schemePermanent, full-time onsite opportunitiesWorking hours: Monday to Friday 8am 8pm, Saturday 9am to 5pmFour weeks full-time paid trainingKey Responsibilities:Serve as the first point of contact for customer service and account managementUnderstand individual customer needs and deliver personalized experiencesSupport customers through multiple channels including voice, web messaging, apps, social media, and emailGuide customers through eligibility criteria for early superannuation release with emotional intelligence and resilienceWhats in it for you?Opportunity to experience cutting-edge technology and develop lasting relationshipsComprehensive training and ongoing supportPermanent employmentFree parking and vibrant workplace environmentReward and recognition programs, discounts, and perksFree Employee Assistance Program (EAP) for staff and immediate familyWho are you?Value quality customer service; no contact centre experience necessarySkilled in navigating multiple computer systems in fast-paced settingsPassionate, communicative, and target-drivenStrong investigation and problem-solving skillsAdaptable with the ability to learn and retain product knowledgeMust have full working rights in Australia, be at least 18, and pass background checksWe are a global leader in technology and services, powering brands worldwide and creating impactful career journeys. If you''re excited to start this new role, APPLY NOW!Concentrix is an equal opportunity employer, providing benefits and opportunities without discrimination based on protected characteristics.Location: AUS Ballarat Corner University Drive and Vincent DriveLanguage Requirements: Full-time, starting 28th April 2025 #J-18808-Ljbffr