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About Us Cairns Hardware is a long-standing family owned and operated business and part of one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia. We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site National group with over 1400 trusted support team professionals, trade experts, drivers, and yards people. To find out more about us click here. The founders of the organisation are all about investing in their people, partners, and community to make a positive and sustainable contribution to Australia. Our business is built on a set of values that create the foundation for everything we do ; Take Responsibility, Grow Together, Everyone Contributes. About the Role A very exciting opportunity has presented itself at Cairns Hardware. We are seeking a motivated and customer centric Showroom Consultant to join the team at our Bathroom & Kitchen Centre. In this customer focussed role, you will assist both trade and retail customers to make every experience memorable and positive. Full product training will be provided to assist you with providing design advice, assisting customers with product selection, sales enquiries and building positive working relationships. This role will suit someone who has a welcoming approach and passionate about adding value for our customers whilst offering an unsurpassed level of service. We will provide you with the opportunity for ongoing training and development to improve your skills and the chance to work in different areas of the business whilst pursuing growth and learning on a daily basis. Responsibilities will include We are seeking a dynamic, highly motivated and technically savvy individual with prior sales experience. The role is well suited to someone with confidence who enjoys working with people. Work with customers to design their dream bathrooms & kitchens Processing customer orders & quotes by phone and email Following up with builders to convert quotes to orders Monitoring orders and ensuring delays are communicated to the builders Build customer relations and seek to understand how we can best provide quality products and service Encourage and explore additional opportunities to sell whole of house products Actively promote our products and services utilising exceptional product knowledge Provide outstanding customer experiences using positive attitude and language, confidence, and attentiveness to the customers needs Review invoices to ensure accuracy at all times Monitoring stock levels to ensure supply and demand needs are met High awareness of site safety and duty of care for your team, staff and site visitors Undertake regular product training with market leading brands Have a commitment to ongoing job security QUALIFICATIONS AND SKILLS Passionate about making a difference, highly personable, engaging and supportive in approach Service excellence in a showroom environment Exceptional attention to detail coupled with high level of accuracy Self-motivated with a desire to achieve results Establish and maintain a customer service ethos within the team Computer literate and ability to learn new systems quickly Physically fit with the ability to safely lift loads and manually handle goods Perks Be part of something strong, we really are growing together Your contribution is valued and celebrated, the company culture lives this EAP Employee Assistance Program Uniform provided, so you can look the part Ongoing training with plenty of opportunities for people with the right attitude Job security from a long-standing respected employer in the Cairns region Staff and Fuel discount schemes offered Everyone gets paid to take a day off for their birthday Be part of an organisation that puts its people first and has their best interests at heart PLEASE NOTE We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and conduct regular random workplace testing. Only applicants with the Right to Work in Australia will be considered for this position. If this sounds like the right job for you, click the ''Apply for this job'' now and include your Resume and Covering Letter.