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Job Specification: Experienced ICT Account Manager Clevvi Technology Based on Gold Coast About Clevvi Clevvi is a 100% Australian-owned ICT solutions provider based on the Gold Coast. We have an exceptional reputation for delivery of continuous improvement to our impressive range of customers. With a solid track record, we are proven innovators and highly regarded across government, industry and partner organisations. Firmly established with over 20 years of experience delivering innovative technology solutions to clients across a diverse range of industries. The work we do cannot be classified in traditional ICT terms as we will use any technology to make the right choice for a customer''s unique needs. Our portfolio includes solving big challenges for sectors like manufacturing, agriculture, food production, health, mining, utilities, large and medium enterprises, and government organisations. We offer a range of unique services, including AI/ML solutions development, integrations, managed IT services, cybersecurity solutions, cloud computing, we often develop bespoke software development when other solutions are not available. At Clevvi, we value innovation, trust, customer satisfaction, and delivering measurable results for our clients. Purpose of the Role We are looking for an exceptional individual with a passion for developing trusted and effective relationships with our clients. This important Account Manager role will come with a special person who enjoys and understands people, has a business mind and can interpret client personal, business and operational needs and can articulate the business need working collaboratively with our teams to deliver tailored technical ICT solutions that exceed expectations. Clevvi culture is highly valued by our clientele for our focus on the client first, then the right solution and finally the ongoing value of our professional relationship. This role is critical in building trust and fostering long-term partnerships with our diverse client base while promoting Clevvi''s commitment to excellence and innovation in the ICT sector. If you find it energising and enjoy working across many industries, helping in creating new and effective solutions across traditional boundaries and are not afraid to work with a team who work with many differing technologies - existing, emerging or cutting edge - then Clevvi will be an ideal career choice to develop, learn and grow. Key Responsibilities Client Relationship Management: Demonstrate superior relationship management skills - as the primary point of contact for Clevvis portfolio of clients. Enhance and maintain strong, long-lasting relationships with clients, key stakeholders, partners and the Clevvi team. Investigate and understand clients'' business goals and ICT needs to provide tailored solutions - become a ''trusted advisor''. Sales & Business Development: Identify opportunities to upsell and cross-sell appropriate Clevvi''s ICT services to existing clients. Collaborate with the management team and contribute to company growth and review, develop and implement account management strategies and wider Clevvi strategic plans. Achieve and exceed sales targets through proactive engagement and strategic account management. Technical Understanding: Gain a solid understanding of Clevvi''s ICT service offerings, including managed services, cybersecurity, cloud solutions, and software development. Able to articulate the business benefits of technical solutions in an understandable manner for business or operational improvements for clients. Collaborate with technical teams to ensure client solutions are effectively delivered and assist with pricing solutions Project Management: Maintain primary contact with clients and coordinate with project managers and technical teams to ensure timely and successful delivery of ICT projects. Monitor to ensure timely project progress and proactively work with technical and project teams to address any issues or concerns. Ensure client satisfaction through effective regular communication and oversight of project execution. Reporting & Documentation: Maintain accurate records of client interactions, opportunities, and account activities in our CRM system (e.g., HubSpot). Provide regular reports on account performance, sales forecasts, and client satisfaction. Contribute to the development of case studies and testimonials showcasing Clevvi''s success stories. Experience/Qualifications Essential: Minimum of 3 years of successful experience in account management, sales, or a related role within the ICT industry. Proven track record of building and maintaining strong client relationships. Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical abilities. Proficiency in using CRM software and Microsoft Office Suite. Understanding of the Australian ICT market and industry trends. Desirable: Bachelor''s degree in Information Technology, Business, or a related field. Technical certifications in relevant ICT areas (e.g., cloud computing, cybersecurity, AI/ML, Amazon Web Services). Industry or professional experience in sectors such as manufacturing, agriculture, enterprise businesses, or government. Personal Attributes Strong relationship skills and ability to build trust and deliver success Exceptional communication and interpersonal skills excellent collaborator and negotiator. Creative problem solver enjoys creating solutions tailored to client needs. Self Starter - able to work independently and also with Clevvi and client teams as required Genuine passion for using technology and its potential to empower businesses. Strong commitment to Clevvi''s mission and values. Strong commitment to working with the whole Clevvi team to solve client''s challenges Highly motivated, results-oriented individual who works independently or as part of a team. Excellent organisational and time-management skills. Ability to thrive in a fast-paced and dynamic environment. Creative and innovative thinker Benefits of Working at Clevvi Opportunity to contribute to a growing Australian-owned business at the forefront of innovation in ICT solutions. Competitive salary package aligned with industry standards. Supportive work environment that values collaboration and personal growth. Professional development opportunities tailored to your career aspirations. How to Apply Interested candidates are invited to submit their resume along with a cover letter outlining their qualifications and experience to Anna-Marie Ebersohn at aebersohn@clevvi.com.au Clevvi is a committed Equal Opportunity Employer. Aboriginal and Torres Strait Islander, First Nations peoples are encouraged to apply for this role. www.clevvi.com.au Please email your resume and cover letter to aebersohn@clevvi.com.au