Job Title

Hybrid role, Gold Coast based, Full Time, IT Jobs Please Quote Reference Number 11425 Hybrid Flexibility - Supporting your work-life balance Career Growth - Ongoing training, certification support, and career progression Team Culture - A supportive, close-knit team that values collaboration & growth Soma Technology Group is a well-established Managed Service Provider working across a broad range of industries. We deliver high-quality, tailored IT solutions across Australia and pride ourselves on the strong relationships we build with our clients. We believe in empowering our team, encouraging autonomy, and fostering continuous development. Ready to step up and take ownership of IT solutions that make a real difference to businesses? At Soma Technology Group , we''re a dynamic MSP that values technical excellence, personal growth, and strong client relationships. We''re looking for a passionate and experienced Level 2 Technician to join our team in South East Queensland. This is a hybrid role for someone who thrives both working remotely and being out in the field, directly supporting our diverse client base. THE ROLE As a Level 2 Technician, you''ll play a key part in the ongoing management, troubleshooting, and improvement of client IT environments. This is not just a helpdesk role - you''ll be hands-on with client infrastructure, networks, and systems, providing onsite and remote support across the region. Key Responsibilities: Manage and support client network infrastructure and system topologies Provide Level 2 technical support (remote and onsite) Deploy, configure, and maintain hardware, software, and cloud services Monitor system performance and proactively resolve issues Liaise with clients to ensure high-quality service and clear communication Document solutions and update technical documentation regularly What We''re Looking For The key qualities of the perfect candidate include: Minimum 4 years proven experience in a similar Level 2 support role Strong knowledge of Windows Server, Microsoft 365, and networking fundamentals Experience supporting switches, firewalls, VPNs, and other core infrastructure Solid troubleshooting skills and ability to think independently Excellent communication and client service skills Valid driver''s license and own reliable transport (for onsite visits) Based in South East Queensland and able to travel locally as required A desire to help people and make their request for support an enjoyable one Attention to detail and pride in your work Can think on your feet and learn new technologies quickly Well organised with great time management skills Patience with dealing with novice users Experience in a Managed Service environment is highly valued Proven academic ability in the IT industry is desirable A good sense of humour! THE SOMA CULTURE Our culture is extremely important to us! Anyone joining our team needs to understand our values and fit the mould. Our company values are: Commitment to Communication Excellence Commitment to Improvement Excellence Professional, Positive and Passionate People Fun, Trustworthy and Honest We are One Team If you value the same things you will fit right in! IS THIS THE JOB YOU HAVE BEEN LOOKING FOR? As part of the soma family you will be offered an attractive remuneration package, a training program, free parking and travel, and the chance to work with an awesome team in a flexible and friendly work environment. If you have the knowledge and drive required to excel in this role, APPLY NOW through our online application form and join the SOMA team today.