Job Title

Add expected salary to your profile for insightsEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:Australian Learning Group (ALG): VET provider for international students. Learn more at alg.edu.auIkon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more at ikon.edu.auAbout the roleWe are looking for an engaging and a dynamic leader to join our executive leadership team as the General Manager, Operations. Reporting directly to the CEO, this role plays a critical role in leading EDU Groups non-academic operations, ensuring excellence in student services, administration, engagement, facilities, IT, and data reporting.Based at our Sydney campus, this is an exciting opportunity to develop and drive impactful operational strategies across a national education provider, working collaboratively with teams across admissions, academic, marketing, finance, and quality assurance.Key responsibilities include but are not limited toStrategy and operationsContribute to the development of strategic and business plans for EDULead the development and implementation of strategy as well as efficient day to day operations ofStudent administrationStudent events and engagementWorkplacement and industry partnershipsFacilities and campus managementSystems and IT managementNurture and lead the national and offshore team to deliver outstanding student support and satisfactionContribute to the development and implementation of workforce planning, ensuring the Group has sufficient employees to deliver on agreed service standardsCollaborate with key stakeholders and deliver a high level of student engagement throughout the learning journey, ensuring an overall positive experienceAnalyse and interpret data across various teams, including providing accurate and timely data to internal management teams and the governance committeeContribute to the design and operation of appropriate governance structures and mechanisms across all group providersReport to and actively participate in relevant governance boards and committees, as requiredCollaborate on the development of, regularly review, and improve, policies and processes related to the Groups operational function activitiesSupport internal audit and other review activities to ensure practices within the operations function remain aligned to relevant policies and regulatory requirementsCollaborate with other executives on the assessment and implementation of strategic growth opportunities,s including new product and campus opportunities, partnershipCost managementParticipate in the development of the annual Group budgetManage costs that are within the control of the operations function in accordance with the budgetProvide analysis and commentary on any budget variances in relation to monthly management accountsTeam leadershipDemonstrate leadership and support the development of such leadership within the operations functionthrough mentoring, coaching, and facilitating opportunities for ongoing training and developmentEmbrace and model the fundamental values of the Group and ensure these characteristics are consistently applied across all key initiatives and decision-makingActively engage in developing a positive and supportive culture within your team and across the GroupImplement diversity, equity, and inclusion (DEI) initiatives to promote DEI within the operations team, as well as ensuring that these principles are integrated into all student services(A detailed position description will be shared with short-listed candidates)Education, experience, and skillsBachelor or higher qualification preferredExtensive experience in the education sector in a senior leadership role including developing, leading, and managing high-performing teamsExperience with management of data input, including reporting and analysisHigh attention to detail and results-focusedDemonstrated understanding of requirements associated with regulatory frameworks, especially the Higher Education Standards Framework (Threshold Standards) 2021National Code of Practice for Providers of Education and Training to Overseas Students 2018Excellent IT literacy, particularly in the Microsoft Office suiteExperience using and maintaining databases (eg. CRMs, Student Management Systems, PRISMS)Experience with customer relationship management / contact centre software (eg. Zendesk)Positive attitude and ability to think creativelyCross-cultural awareness and ability to nurture the teamExcellent written and oral communicationExcellent interpersonal skills with the ability to work autonomously and in a teamPaid birthday leaveReward and recognition programsBreakfast supplies on campusYear-round engagement eventsNovated leasing optionsEveryday benefits and savings via Flare appFun and diverse working environmentCBD location with easy access to public transportDiversity & InclusionWe celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.Next stepsApply online or send your resume and cover letter to (emailprotected) Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.We look forward to receiving your application and potentially welcoming you to our team!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr