Job Title

This range is provided by Reo Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$60,000.00/hr - A$65,000.00/hrDirect message the job poster from Reo GroupSearch Partner @ Reo Group | Contracting/ Temporary & Permanent Transactional Finance & Business Support Recruitment | Turn your passion into a payLocation: Smithfield SurroundsRole highlights: Working for a household-name market leader with a national presence, this role will see you acting as the brand ambassador in a high-performing and close-knit Ecommerce Customer Success Team. Perfect for a driven Customer Service professional looking for their next opportunity and foot in the door. Temp to Perm opportunity. 6 weeks start.Role OverviewReporting into the Customer Service Team Leader, you will be responsible for all first point of contact queries with the organisations customer base through multiple platforms.A typical day in this role will see you providing an exceptional level of customer service via phone, email and various social media platforms in addition to liaising internally with multiple departments including marketing and logistics. This role will give you the opportunity to build critical long-lasting business relationships whilst acting as an ambassador for a true leader in its field.Key ResponsibilitiesProviding above and beyond assistance to customers via inbound/outbound calls.Live chat with existing and new customers about our products and services.Respond to emails regarding customers'' orders.Accept and amend new or existing orders.Interface with our marketing team to assist in answering customer queries and complaints in social media, online review and other relevant online community channels.Track orders and liaise with internal/external logistics teams for any delivery questions.Upsell product add on where possible.Work with the team to achieve business objectives.Resolve customer complaints.Candidate ProfilePresenting with experience within the above mentioned duties, you have impeccable communication skills and your work is of the highest standard. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries. You are professional at all times and maintain a polite phone manner and have the confidence to liaise with all levels across the business.To be successful in this role, you will be a natural high achiever who is looking to build your career long term at a true leader within the FMCG space. You are an ambitious and driven Customer Success Officer who presents with proven hands-on experience ideally within either the FMCG or Fitness industry and a true passion for providing exceptional customer service.The Company, Culture and BenefitsThis Australian brand-name organisation is a market leader within their industry. Currently undergoing a major growth phase, the business is seeking a Customer Service Officer to join their energetic team long-term. This company retains and develops their staff. They value their contribution to the business and offer a very supportive and stable team environment. Temp to Perm opportunity. 6 weeks start.ApplyIf this sounds like you, please send your resume by clicking the "apply" link below quoting reference number TL55911 in the subject line.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesAdministrative and Support ServicesReferrals increase your chances of interviewing at Reo Group by 2xGet notified about new Customer Service Officer jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative Fraud - ScamsSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month agoComplaints Officer (Part-Time, 12-Month Contract)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$60.00-A$65.00 3 weeks agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoCustomer Service - Call Centre (English Speaking)Sydney, New South Wales, Australia 5 days agoRevesby, New South Wales, Australia 3 weeks agoPymble, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoCustomer Service Officer - Complaints ResolutionSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$60,000.00-A$75,000.00 1 day agoCustomer Service Specialist (Member Support) - Sydney CBD, NSWSydney, New South Wales, Australia 3 days agoCustomer Service Specialist - Part Time 20 hours per weekSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 39 minutes agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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