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Job Title


Senior Manager - Client Services (500597)


Company : Tasmanian Government


Location : Hobart, Australia


Created : 2025-05-01


Job Type : Full Time


Job Description

Department of HealthHealth ICTHICT - Digital Technology Services GroupApplications must be submitted by Sunday 11 May, 2025 11:55 PMSunday 11 May, 2025 11:55 PM AESTAward/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 8$139,470 to $148,863 per annumEmployment type:Full TimeRegion:StatewideLocation:The Client Services team, based in Hobart''s CBD, manages the team providing leadership, ensuring that service commitments are consistently delivered. You''ll have access to professional development, excellent leave benefits, and a fitness passport for you and your family.The Team:The Client Services Team is the front line of ICT support services to the largest Tasmanian state government agency, the Department of Health. The services provided by the team ensure that the Department''s clinical and corporate workforce have reliable ICT solutions available to them to deliver healthcare services to the Tasmanian community.The Role:As a member of the Digital Technology Services Group (DTSG) senior management team, the role is to provide executive leadership of the Client Services team to ensure that it consistently delivers on the service commitments it has made with its customers in a manner consistent with the culture, purpose, and values of the DTSG.You will need:Proven and demonstrable capability in establishing, developing, and leading high-performing, culturally constructive service delivery teams.Extensive high-level experience in the management of customer-focused ICT Support services.Proven ability to work as part of a management team, manage people, and be adaptable and flexible to achieve results in an environment of change, ambiguity, and pressure.Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.Details of appointment:Permanent, full-time, day worker with an on-call position, working 76 hours per fortnight, commencing as soon as possible.*Hours to be negotiated with the successful applicant.Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part-time, and casual vacancies.$139,470 to $148,863 per annum + employer 11.5% superannuation contribution on top of this amount.Salary range is in accordance withPublic Sector Unions Wages Agreement 2022Benefits available to eligible candidates:Professional development and accelerated pathways.A range of leave entitlements, including study leave and Professional Development Support.Fitness Passport access to 40+ fitness facilities across Tasmania for $13.95 per week per person or $25.95 for a family.More information about our Employee Benefits can be found here.Applicants should note the following desirable criteria:Satisfactory completion of an appropriate course of study from a recognised tertiary institution.Note: - Please refer to the Application Guide for more information on pre-employment checks.Download the Statement of Duties and related documentsWe encourage you to review the Statement of Duties and Applicant Guide for an overview of duties, the program, the selection process, and application guidance.Apply online by clicking the "Apply" button to answer important questions about your experience, skills, and knowledge related to the Statement of Duties. A separate statement addressing the selection criteria is not required.*Applications from recruitment agencies will not be accepted for this role.For more information:If you require further information, please contact the designated Contact Officer for detailed information about the vacancy.What it''s like working at the Department of Health?Our key values are Compassion, Accountability, Respect, and Excellence. Listen to staff experiences and learn about their journeys in relocating to Tasmania.Respect for diversity underpins our work, fostering trust, collaboration, and an environment of growth and innovation. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, and people with disabilities. #J-18808-Ljbffr