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Join to apply for the Customer Success Manager role at Resonate CX6 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at Resonate CXGet AI-powered advice on this job and more exclusive features.Join Our Growing Customer Success Team!On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.Join Our Growing Customer Success Team!On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.Here is what you can expect when working with us:The freedom to be 100% yourselfThe support and guidance to grow within your role and beyondA growing and fun culture that you will be a vital part of and help driveDeal with large local and international enterprise clientsGain exposure to leading technologies and product developmentA day in the life of a Customer Success Manager will see you:Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gapsDriving usage by reaching out to end users to help them use the platform regularlyEnsure that we are engaged with the right stakeholders in an account and that theyre receiving relevant communications from usWorking with our marketing and implementation teams to ensure the most relevant information is being passed onBeing cognitive of Customer business challenges and goals, and understand how the platform fits into thisUpsell/Cross-sell to grow Customer RevenueManage existing customer renewalsRequirements2 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.Strong verbal and written English communications skillsProven track record of renewals and upsellingProven track record of building strong client and internal stakeholder relationships within an organisationCreative and innovative in problem-solving and providing solutionsInterested in joining our team?Submit your resume along with achieved goals in every role and cover letter.We will consider application that meet all above points.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionBusiness DevelopmentIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Resonate CX by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 days agoNorth Strathfield, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$140,000.00-A$150,000.00 8 hours agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoAssociate Customer Success Manager, APACSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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