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Customer Success Manager - SaaS Analytics Tech CompanyCustomer Success Manager - SaaS Analytics Tech CompanyDirect message the job poster from INSIGHTECHA technical entrepreneur with a passion for technology and innovation.Who are we?Insightech is a leading digital experience analytics company. It enables digital teams to quickly identify optimisation opportunities or issues with Digital Customer Journeys, improve digital experiences, and grow conversion rates.Established in Australia in 2020, Insightech works with some of Australia and Asias largest Retailers, Financial Services, Travel, and Not-for-Profit organisations, to return millions in revenue annually.As the company grows, Insightech is expanding its customer team to broaden its impact and provide analytics-driven support to more organisations.The RoleWe are looking to bolster our Customer Team and need a Customer Success Manager with a track record in proactively growing customer accounts. This person will be the primary point of contact for the success and growth of Insightechs strategic customers.This role is designed for someone with experience in the dynamic SaaS industry who wants to own and grow the function as their own. The right person for this role will be customer-obsessed and have a track record of proactively growing a customer success function against portfolio growth metrics. They will also have experience implementing and managing systemised customer success approaches with a strong focus on measured outcomes. Strong skills in building relationships with executive stakeholders and managing customer projects. Experience within the Digital industry is preferred.Role ResponsibilitiesBe the primary contact and customer success lead for Insightechs strategic customersMaintain the existing revenue base by managing account retention, growth, and renewalBe metric-driven - take ownership of the customer portfolio and deeply measure impact with a data-driven approach.Drive account growth and upgrade revenue from new product adoption and expanded usageManage customer projects from onboarding to success, and right through to renewal, working directly with the customer support and solutions team to drive fast and measurable ROI using the Insightech platform.Build strong relationships with key decision makers of strategic accounts, making sure their objectives are key focus areas of the Insightech solutions and delivery teamManage quarterly reviews, customer training, and customer support needs through CRM, and by leveraging the solutions team as a resourceDevelop growth strategies for strategic customers, leveraging the Insightech support and solutions teams resources to do soReport on and monitor on customer health and sentiment, creating risk mitigation plans where neededWho we are looking for3-4 years managing and growing accounts within the B2B SaaS, or digital optimisation spaceA track record of proactively growing a customer success function against portfolio growth metricsExperience implementing and managing systemised customer success approaches with a strong focus on measured outcomesStrong skills in building and maintaining relationships with executive stakeholdersAn analytical mindset, and someone with experience managing customer projects to drive growth and success for our customersSelf-motivated with a strong sense of ownershipA problem solver who can learn and iterate quickly in a fast-paced environmentClear and articulate communication skills and the ability to effectively drive a phone conversationThis is a permanent full-time position based out of our modern Sydney CBD office, with WFH flexibility. We offer a competitive salary with equity, and success in the role will mean owning a part of the business and sharing in our company''s success and business growth.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at INSIGHTECH by 2xSign in to set job alerts for Customer Success Manager roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 days agoNorth Strathfield, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia A$140,000.00-A$150,000.00 10 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoAssociate Customer Success Manager, APACWere unlocking community knowledge in a new way. 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