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Join to apply for the Customer Sales Support Manager role at The Hassett Group1 week ago Be among the first 25 applicantsJoin to apply for the Customer Sales Support Manager role at The Hassett GroupDirect message the job poster from The Hassett GroupOur client is a well-established Australian manufacturer with a strong reputation for quality and innovation across local and international markets. As a subsidiary within a broader portfolio of brands, they benefit from the backing of a larger listed group while maintaining their own distinct identity. With a focus on continuous improvement, they are committed to delivering excellence in both operations and customer service.ABOUT THE ROLEOur client is seeking an experienced Customer and Sales Support Manager to lead and transform a cross-regional team, driving operational improvements and enhancing support for BDMs across ANZ, the US, and Europe. This role requires a confident and people-focused leader with strong ERP experience (ideally Pronto), a background in customer-facing roles, and a knack for using data to streamline systems and improve service delivery. The position plays a key part in supporting export, 3PL, and manufacturing functions within a fast-paced environment.KEY RESPONSIBILITIESLead, coach, and develop the customer and sales support team to deliver high-quality service and achieve KPIs across ANZ, US, and EU regions.Manage daily customer support operations including order processing, returns, and frontline enquiries.Collaborate with internal stakeholders to resolve issues, streamline processes, and support the broader sales and warehouse teams.Analyse team performance, customer metrics, and operational. efficiency, using data to drive improvements and strategic decisionsOversee the development and maintenance of procedures, systems, and product knowledge resources to ensure service continuity and consistency.SKILLS AND EXPERIENCEProven leadership experience in customer service or sales support, with a strong focus on team development and performance management.Confident communicator with the ability to build effective relationships with internal teams, clients, and third-party logistics providers.Experience working with ERP systems (ideally Pronto) and leveraging data to inform decisions and drive process improvements.Background in B2B environments, preferably with exposure to export, manufacturing, or wholesale industries.Strong organisational and problem-solving skills, with the ability to prioritise tasks and manage competing demands.Customer-focused mindset with a proactive approach to improving service delivery and enhancing the customer experience.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionSales and Customer ServiceIndustriesManufacturingReferrals increase your chances of interviewing at The Hassett Group by 2xSign in to set job alerts for Customer Sales Support Manager roles.Sydney, New South Wales, Australia 4 days agoLidcombe, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoDrummoyne, New South Wales, Australia 2 weeks agoRyde, New South Wales, Australia 2 weeks agoAssistant Store Manager - Salomon GaleriesSydney, New South Wales, Australia 3 months agoBondi Junction, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 4 weeks agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoOakhurst, New South Wales, Australia A$60,000.00-A$70,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoSt Leonards, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoArndell Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoRegents Park, New South Wales, Australia 3 weeks agoArea Sales Manager - Specialty Rental (ASM - Outside Salesperson) - Fairfield, New JerseyFairfield, New South Wales, Australia 5 days agoArea Sales Manager - Specialty Rental (ASM - Outside Salesperson) - Fairfield, New JerseyFairfield, New South Wales, Australia 5 days agoMinto, New South Wales, Australia 58 minutes agoSenior Client Service Officer Proactive Customer ManagementParramatta, New South Wales, Australia A$97,027.00-A$107,059.00 2 weeks agoState Sales Manager BIPV (Solar Industry)Sydney, New South Wales, Australia 4 hours agoRetail Sales Assistant - Hush Puppies WarringahBeacon Hill, New South Wales, Australia 2 weeks agoArea Sales Manager - Specialty Rental (ASM - Outside Salesperson) - Fairfield, New JerseyFairfield, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSpecialist Representative - Clinical Nutrition, NSW SouthArea Sales Manager - Specialty Rental (ASM - Outside Salesperson) - Fairfield, New JerseyFairfield, New South Wales, Australia 4 days agoWere unlocking community knowledge in a new way. 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