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Join to apply for the Service Delivery Controller - Casual role at Pacific National1 month ago Be among the first 25 applicantsJoin to apply for the Service Delivery Controller - Casual role at Pacific NationalGet AI-powered advice on this job and more exclusive features.Casual Service Delivery Controller IntermodalNorth Sydney location, training provided12 hour shifts! (days/nights/weekend/public holidays)While in training commitment required to work approx. 38hrs a week, after which you will be placed on a casual roster, working on demand as required by the business.About UsPacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the regions economy, businesses and households running.About The RoleAs an SDC (Service Delivery Controller) within our intermodal business unit you will be responsible for an Operational area, and will be tasked with monitoring, managing, and delivering all our services that operate within this. The team is responsible for working together to ensure all Pacific National services run safely on time, and efficiently.Key Responsibilities Include However Are Not Limited ToActing as the first point of contact for all stakeholders in your area of operationsEntry of detailed and quality data into our transport and labour management systemsDirecting the movement of our crews across your area to minimise crew travel in cars while ensuring minimal delay to our servicesIdentifying incidents and eventsAbout YouYou will be a team player with a strong customer focus, thriving in a fast pace environment where no 2 days are the same. Motivated and adaptable, you are always looking to improve and focus on making quick, confident decisions!In AdditionExcellent communication skills!Intermediate level computer skillsFlexibility to work casual shifts, including days and nightsExperience in transport or labour management systems is a plus but not essentialProud WORK180 Endorsed Employer for women, visit our Pacific National | WORK180 Endorsed Employer to find out more!We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.Do you need reasonable adjustments during the recruitment process?If you need an adjustment in the recruitment process, please outline at the time of your application.Next stepsAre you ready to be part of our future? Click on the ''Apply'' button and follow the prompts.Applications Close 7th May 2025!Acknowledgement of CountryWe acknowledge the Traditional Custodians of the land on which we work, live and rail. 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