Job Title

Company Description"Hospitality is a work of Heart"At Mvenpick Hotel Hobart, we do extraordinary things with a focus on genuine hospitalityturning small gestures into heartwarming moments. We are seeking an experienced Front Office Manager who desires more than just a job!Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location. As Front Office Manager, you will oversee daily front office operations, lead a dedicated team, and ensure an exceptional guest experience. You will inspire, develop, and motivate your team, fostering a positive, high-performing work culture where every guest interaction meets the highest standards.Your natural bright and bubbly customer service style, confidence in approaching people, and knowledge of the hotel and surrounding area will set you apart.Join us and become a Heartist.Job DescriptionAbout The Role:Manage the Hotel Front Office operations to establish a reputation as a market leader in personalized, customer-focused service.Operate all aspects of the Front Office computer system, including maintenance, reporting, analysis, and configuration adjustments for efficiency.Ensure hotel targets for RPS, NPS, Loyalty, and room upselling are met to achieve KPIs.Oversee lobby services, including parking and porterage, ensuring smooth VIP and guest arrivals and departures to maximize satisfaction.Coordinate daily with Reservations to optimize room allocation and revenue performance.Follow Emergency Communication procedures, ensuring media inquiries are handled by the designated spokesperson.Set financial performance targets with the General Manager for revenue, expenditure, and market share, and ensure departmental achievement.Implement the Accor Vision and actively demonstrate Accor Heartist Values to lead by example.Assist in developing the Annual Business Plan and Financial Budget.Perform any other duties assigned by your manager.QualificationsAbout You:Minimum 5 years of front office experience in 4-5 star hotels.At least 3 years in a leadership or supervisory role.Experience with high occupancy, rapid check-in/out cycles, and both business and leisure travelers.Skills & Personality:Natural leader with presence and poise.Confident in hotel PMS systems (Opera preferred).Excellent communicatorwritten, verbal, and digital.Calm under pressure, solutions-oriented, and guest-focused.Tech-savvy, process-driven, and passionate about clean systems and smooth operations.Additional InformationWhat is in it for you?ALL Heartist Membershipdiscounts on accommodation and F&B worldwide.Family & Friends Discountson a range of services and accommodations.Accor Live Limitless (ALL) Loyalty Programearn status and reward points globally.Access to "Learn Your Way," a modern, extensive training platform with free industry-focused courses.Be part of a dynamic, supportive, and fun hotel environment.Recognition of service anniversaries and milestones. #J-18808-Ljbffr