Job Title

This is a Customer Success Manager role with one of the leading companies in AU right now Yotpo with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Yotpo We are seeking a dynamic and versatile client-facing Customer Success Manager to join our team In this role, youll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo products. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction. How Youll Make An Impact - Showcase your deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV - Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives - Responsible for driving the customer to a high value threshold during and after onboarding and getting the merchant bought in on a path to value. - Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities - Leverage performance metrics and analytics: drive feature adoption, optimize programs, and understand & achieve client goals. - Ensure all customers are achieving value and according to project plans and timeline. - Strategic problem solver who can identify opportunities to streamline the value realization process and build new playbooks to help our customers achieve their goals. - Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks. - Be the voice of your customers by advocating internally for solutions to boost long-term customer value. - Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform - Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers - Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions - Quarterback internal initiatives that directly impact the success of our business and our business partners - Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical - Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms. - Help customers migrate their email service provider (ESP) to Yotpos email product - 5-10% travel may be required About You - You are an ecommerce marketing expert at a Reviews, Loyalty, SMS or Email Marketing company, who wants to bring your knowledge and skills to Yotpos customers - Ambitious: You are motivated by the companys growth and success, which is intrinsically your growth and success - Take ownership: You dont stop until your customers are engaged and successful - Stamina: You have a fervor for embracing change and evolving with the organization - Collaborator: You are curious about your business partners work and leverage them for the outcomes you need, too - Winning mindset: Youre tenacious and will find a way, because you want to be the best If you dont meet 100% of the qualifications outlined above, thats okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Yotpo. Applying here is the first step in the hiring process for this role at Yotpo. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.