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This is a Partner Success Manager role with one of the leading companies in AU right now MadeComfy with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at MadeComfy Role Overview As a Partner Success Manager, you''ll manage a portfolio ~350 properties managed by our Real Estate partners. You are the driving force behind stronger partnerships, smarter strategies, and sustained portfolio growth. By proactively engaging with your portfolio, you''ll optimise performance, and ensure seamless execution, you will transform challenges into opportunities. Your mission: boost revenue and create an ecosystem where every partner thrives. Key responsibilities: 1. Partner relationship management & retention - Act as the primary point of contact for an assigned portfolio of ~350 properties managed by our Real Estate partners. - Conduct performance strategy calls with top partners to optimise bookings and revenue. - Implement proactive outreach to at-risk partners (e.g., declining engagement, revenue drops). - Handle objections and retention conversations when partners express dissatisfaction or potential churn. - Ensure partners feel valued and supported by communicating relevant market insights and MadeComfys value proposition. 2. Performance optimisation and data-driven insights - Provide monthly performance reports, including occupancy rates, revenue trends, and pricing suggestions. - Collaboarate with the pricing and revenue team to optimise pricing strategies. - Identify high-potential properties and suggest revenue-boosting initiatives (e.g., professional photography, premium listing upgrades). - Collaborate with hospitality to improve guest satisfaction and reviews for partner properties (i.e. ensuring that the partner is adhering to maintenance and inspection SLAs and advising on property improvements). - Track and monitor guest review trends to flag potential issues early. 3. Collaboration & process improvement - Work alongside the MCP Success Coordinators to ensure all routine enquiries, maintenance requests, and transactional tasks are handled efficiently. - Partner with the Churn Reduction Lead to monitor at-risk properties and escalate issues early. - Identify trends in partner feedback and propose improvements to service delivery. - Represent the voice of partners internally to enhance policies, processes, and future offerings. Perks - Join an award-winning company culture. - Work out of a beautiful Pet Friendly Co-Working space in Pyrmont - Be part of an industry leading organisation with a dynamic, passionate team. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like MadeComfy. Applying here is the first step in the hiring process for this role at MadeComfy. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.