Job Title

This is a Concierge Officer - Workplace Experience role with one of the leading companies in AU right now JLL with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at JLL What this opportunity involves: The Concierge Officer - Workplace Experience is responsible for enhancing the workplace experience for employees, clients, and visitors across the clients'' facilities. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The position plays a pivotal role in ensuring seamless access, exceptional service, and a welcoming atmosphere. This is a fixed-term contract until June 2026. _Snapshot of the role:_ - Warmly welcome and assist guests with arrivals, departures, and office orientations. - Issue access cards to visitors while ensuring compliance with security protocols. - Engage visitors and employees in a professional and helpful manner. - Provide courteous escort services for VIP visitors to executive levels. - Demonstrate exceptional customer service skills and professionalism. - Serve as a central point of contact for campus information and wayfinding. - Support the transition to electronic Visitor Management Systems. - Monitor and maintain the lobby to ensure a clean and organized environment. - Assist in planning and executing experience activations in the workplace. - Collaborate on workplace initiatives and community engagement activities. - Proactively anticipate client needs and deliver creative solutions. - Coordinate across teams to prepare for meetings and events efficiently. - Create work orders for maintenance, safety, and security concerns. - Identify and escalate potential risks to ensure operational continuity. - Support the triage of service tickets through appropriate systems. - Perform various administrative tasks to ensure seamless service delivery. What we are looking for: We''re seeking a dynamic and customer-focused professional to join our team. The ideal candidate will have a proven track record in delivering exceptional guest experiences, with a keen eye for detail and a proactive approach to problem-solving. If you thrive in a fast-paced environment and have a passion for creating memorable interactions, we want to hear from you! - 3-5 years experience in customer service, security, hospitality, or workplace services - Excellent communication skills with fluency in English - Strong interpersonal skills and ability to engage with diverse stakeholders - Proficiency in Microsoft Office suite and visitor management systems - Flexible and positive attitude with ability to multitask and prioritize - Customer-centric mindset with attention to detail - First aid and CPR certification a plus! - Experience in corporate or multi-tenant building environments or Tertiary qualifications in hospitality, facilities management, or related fields are desirable If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like JLL. Applying here is the first step in the hiring process for this role at JLL. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.