Job Title

This is a Senior Implementation Manager - HR role with one of the leading companies in AU right now Humanforce with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Humanforce Who you are As our Senior Implementation Consultant for HR projects, you will lead complex, strategic Humanforce software implementations, serving as a trusted advisor and an expert in delivering high-value customer outcomes. In collaboration with Services Managers, Project Managers, and the Professional Services team, this senior-level position ensures optimal customer success, oversees critical projects, and drives continuous improvement initiatives across the Customer Delivery function. What you will do - Advanced Customer Engagement and Support: Oversee customer relationships throughout the full project lifecycle, ensuring proactive issue identification and timely resolution. - Strategic Implementation and Configuration: Lead high-impact requirement-gathering workshops and facilitate decision-making sessions to define and prioritise customer needs. Alongside designing, configuring, testing and optimising software solutions for large or technically complex projects, aligning with best practices and industry standards. - Test Implementations: Ensure functionality and integration through rigorous testing. - Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems. - Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance. - Client Relationship Management: Build strong client relationships and gather feedback. - Documentation and Reporting: Maintain documentation and generate progress reports. - Process Development and Continuous Improvement: Lead the identification, development and implementation of process improvements to streamline design, testing, configuration and requirements-gathering efforts, ensuring efficiency and consistency. - Mentorship and Knowledge Transfer: Mentor and support junior consultants, offering expert guidance and fostering skill development across the Professional Services team. - Cross-Functional Collaboration and Innovation: Partner with product, development, and sales teams to improve the overall implementation experience and provide expert feedback for product enhancements. What youll need - Bachelor''s degree in a relevant field (or equivalent experience). - 5 years in workforce management consulting or a professional services environment, with experience in high-impact project management or customer delivery roles. - Proficiency in delivering training in various formats and for multiple audiences (executive-level, technical, and operational teams). - Advanced technical knowledge of WFM, payroll, or CRM software; proficiency in MS SQL preferred. - Strong analytical skills in business analysis and process mapping, with demonstrated ability to manage high-stakes projects autonomously. - Proven stakeholder management skills with experience guiding decision-makers and leading cross-functional teams. - Excellent communication and problem-solving abilities; commitment to delivering tangible results. - Team Player attitude. Collaborative mindset and willingness to work with cross-functional teams. - Commitment to staying updated on industry trends and technologies. - Proactive problem solver with a growth mindset. Some ''nice to haves'' - Deep familiarity with Payroll, Time and Attendance, and/or Point of Sale software; experience with CRM systems is advantageous. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Humanforce. Applying here is the first step in the hiring process for this role at Humanforce. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.