This is a Travel Consultant role with one of the leading companies in AU right now RACV with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at RACV About the Opportunity Are you passionate about travel? An exciting opportunity has arisen for an experienced Travel Consultant to join our industry leading travel agency team of experts. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers. You will enjoy variety working across multiple locations, including our CBD retail store and head office, as well as in the Eastern Suburbs retail stores, such as Doncaster & Knox. This could be just the right role for you? As a Travel Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end. Your key responsibilities for the role include: - Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance - Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations - Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS - Convert enquiries into confirmed bookings, cross selling & up selling of travel products - Manage travel credits, refunds and changes - Attend sales meetings and achieve sales targets & KPIs - Attend industry events ie. supplier & product events, ship inspections & travel expos Our retail store and office are based in Bourke St, Melbourne CBD. Our team work Monday Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends. What youll need to be successful - Flexibility to work in both CBD & Eastern Suburbs locations - Retail travel agency experience, essential - Certificate 3 in Travel or higher, preferred - GDS experience in Amadeus, Sabre or Galileo - Passion for travel industry and personal travel experience - Great customer service & communication skills - Excellent organisational, attention to detail & problem solving skills - Ability to manage workflow, set goals, meet sales targets & work productively - Ability to work independently and as part of a team - Excellent personal presentation We are Offering - Permanent Full-time 38 hours week | Hybrid role - Industry competitive salary - TRAVEL! Bonus Scheme, Famils & Supplier Incentives - Generous employee benefits & discounts on RACV products and resorts - Training, development and career progression opportunities - Uniform If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like RACV. Applying here is the first step in the hiring process for this role at RACV. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Title
Travel Consultant