Job Title

This is a Guest Service Agent role with one of the leading companies in AU right now IHG Hotels & Resorts with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at IHG Hotels & Resorts As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring a seamless check-in and check-out experience. Whether youre looking for full-time stability or part-time flexibility, if you have a passion for hospitality and love creating memorable experiences for guests, wed love to hear from you! Your responsibilities will include: - Taking, managing, and receiving payments for guest bookings - Making the check-in and check-out process feel swift and seamless - Staying one step of our guests needs to anticipate requests and offer tailored recommendations - Being our guests trusted contact helping with everything from bill issues to restaurant recommendations What We need from you: - Minimum 6 months experience in a guest services role - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - A positive attitude and passion for delivering exceptional guest experiences - Flexibility to work a variety of shifts, including mornings, evenings, weekends, and public holidays What you can expect from us: - Opportunities for career growth within Crowne Plaza and IHG Hotels & Resorts - Training and development to enhance your skills - A supportive and inclusive team environment - Staff discounts on accommodation, dining, and more If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like IHG Hotels & Resorts. Applying here is the first step in the hiring process for this role at IHG Hotels & Resorts. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.