Job Title

This is a Case Manager Level 1 role with one of the leading companies in AU right now Allianz Australia with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Allianz Australia The role The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services to achieve return to work outcomes, while adhering to service standards and compliance requirements. You''ll be responsible for - Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints. - Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations. - Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these. - Ensuring data is maintained through correct data entry. - Actively contributing to the achievement of business targets and participate in departmental projects, as required. About you - You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences. - You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. - You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes. - You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information. - You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence. What''s on offer? - Be part of a team thats open-minded, supportive, and genuinely focused on customer outcomes. - A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work. - An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working. - Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development. - Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being. - Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme. - The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Allianz Australia. Applying here is the first step in the hiring process for this role at Allianz Australia. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.