Job Title

Join Our Vibrant Travel Team! Are you passionate about travel and holidays? Do you thrive on helping others plan their perfect getaways? If youre a motivated, customer-focused individual with a love for mentoring and leading a dynamic team, this is the opportunity youve been waiting for! About The Role: At Stay Queensland , we proudly support a growing number of Queensland hotels and resorts by handling inbound bookings and enquiries. As a Hotel Reservations Supervisor , youll play a key role in delivering exceptional service, helping guests plan and book their holidays, while overseeing the team and ensuring the smooth operation of the department. This is an exciting opportunity for an experienced reservations or customer service superstar. This is a part-time role with weekend availability essential . Ideally, we''re looking for Thursday to Sunday, but we can be flexible on Thursday and Friday. What Youll Be Doing: Managing reservations via phone, email, and online Processing payments and updating bookings in our system Handling enquiries, cancellations, and booking changes with ease Assisting groups, corporate clients, and travel agents with their bookings Crafting tailored quotes to meet clients needs Upselling rooms and services to enhance the guest experience Providing support at reception and addressing guest queries Leading and motivating the team to create a positive, productive environment What Were Looking For: Strong verbal and written communication skills A confident, friendly, and professional phone manner A positive attitude with a can-do approach and a collaborative mindset Excellent grooming and presentation Quick to learn new systems and processes Prior experience in the travel industry or a similar role (experience with REI Master is highly advantageous) Why Stay Queensland? Join a fun, vibrant, and friendly team Be part of a fast-growing company with plenty of potential for career advancement Opportunity to help people create unforgettable holiday experiences Enjoy generous accommodation discounts If you''re ready to bring your passion for travel and customer service to a fun, thriving team, we''d love to hear from you! Apply today and become part of Stay Queenslands journey!