About UsWe are a leading global financial technology company based in Sydney. Established in 2014, the RZ Group has managed over $5 billion in payment transaction volume across 100+ currencies in over 85 countries.With an extensive network of global financial and banking partners combined with the latest cutting-edge financial technology, we facilitate swift, secure, and cost-effective payments for customers worldwide.2025 is a crucial year for us. We understand the importance of attracting and retaining talent, so we have onboarded new HR and Operations team members to foster a positive work culture. We invite you to contribute to our success and grow with us!ResponsibilitiesWe are seeking a motivated Customer Success Officer to join our dynamic foreign exchange dealing team. Reporting to the Team Leader, you will be responsible for ensuring our clients achieve their goals by effectively using our products and services. You will act as a liaison between clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.Client onboarding: Facilitate a smooth onboarding process for new clients.Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.Documentation: Maintain detailed and accurate records in our trading system.Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.RequirementsDegree holder in any discipline; bachelors degree in finance, economics, or a related field is preferred.Previous experience in customer success or similar roles within the financial services or fintech industry is highly regarded.Strong knowledge of foreign exchange markets and payment solutions.Excellent communication and interpersonal skills.Customer-centric, hardworking, detail-oriented with a can-do attitude.Proficiency in MS Office (Word, Excel, Outlook).This is an entry-level role. We are open to graduate candidates with a keen interest in the finance services industry. In return, we offer monthly team-building events, birthday leave, and a competitive package including a bi-annual performance bonus. #J-18808-Ljbffr
Job Title
Forex Customer Success Officer