Job Title

DescriptionService Advisor - MackayJoin our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. Were seeking someone with a mechanical background and heavy vehicle knowledgeperfect for a skilled professional looking to step off the tools while staying in the industry.In this role, you will make an impact in the following ways:Be the first contact for customers, ensuring quality service and business growth within the Mackay BranchDeal with technical queries from customers and develop positive relationshipsSchedule jobs, book vehicles for services and check parts, manage invoices and accountsConsistently liaise with the customer to keep them updated with progressCoordinate with stakeholders, technicians, and parts teams for a seamless service processFollow procedures and document work accurately in the service management systemResponsibilitiesTo be successful in this role you will need the following:Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)Demonstrated mechanical technical experience in a similar industry or OEMStrong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiencyUnderstanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirableAt Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.QualificationsTo be successful in this role you will need the following:Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)Demonstrated mechanical technical experience in a similar industry or OEMStrong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiencyUnderstanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirableNoteStandard Shift: Mon-Fri 07:30 15:30Job: ServiceOrganization: Cummins Inc.Role Category: HybridJob Type: OfficeReqID: 2409729Relocation Package: Yes #J-18808-Ljbffr