Job Title

Join to apply for the Customer Service Officer role at SG Fleet AUWe are seeking a Customer Service Officer to join our team at SG Fleet AU, a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging across Australia, the UK, and NZ. With a portfolio under management of $2.5 billion and over 1200 employees, we offer a dynamic work environment.About the RoleThis position involves managing and reviewing customers'' salary packaging budgets, providing education, and analyzing expenses to optimize benefits throughout the lease term. Responsibilities include preparing payment plan summaries, forecasts, and liaising with internal stakeholders to ensure excellent customer outcomes.ResponsibilitiesPrioritize and manage salary packaging contracts requiring adjustmentsAnalyze and forecast expenses aligned with vehicle specifications and travel estimatesEducate customers verbally and in writing about their benefits and assessmentsMaintain accurate and complete system notes on actions and communicationsCollaborate with internal teams to resolve customer queries professionallySkills and ExperienceEffective verbal and written communication skillsStrong organizational and prioritization abilitiesTechnical and numerical proficiencyHigh attention to detailExperience in customer-focused teamworkWhat We OfferUp to four wellness days annually20 weeks paid parental leaveVehicle salary packaging benefitsMilestone awards and referral bonusesDiscounted mobility products/servicesFlexible work arrangementsCareer progression (over 25% internal promotions)Learning budget, LinkedIn Learning access, and moreTwo paid volunteer days per yearHealth and wellbeing support including subsidies and Employee Assistance ProgramAdditional DetailsLevel: Entry levelType: Full-timeFunction: FinanceLocation: Sydney, NSW, AustraliaWe encourage diversity and inclusion and are an equal opportunity employer. Applications are reviewed on a rolling basis, so we recommend applying early. Successful candidates will undergo pre-employment screening. #J-18808-Ljbffr