Job Title

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.Wilson Securitys journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity, as well as the principles of ESG excellence.ABOUT THE ROLE:Location: Mount Waverley (Primary) & Port Melbourne (Secondary)Hours: Full-Time, Monday to Friday (9-5)Salary: Up to $85K + Super + Fully Maintained Company VehicleLead the Mobile Patrols and Operations Centre teams, ensuring high-quality service for patrols, lock-ups, alarm responses, and inspections. Oversee client accounts, drive service improvements, and ensure compliance with budgets, contracts, and regulations.DUTIES AND RESPONSIBILITIES:Operations ManagementEnsure patrols meet client needs, manage rosters, and oversee training.Conduct random patrol inspections and optimize service efficiency.Handle patrol reports, key registry audits, and vehicle issues.Operations CentreMonitor service levels and ensure prompt response times.Oversee shift coverage, quality audits, and staff training.Assist during peak times and manage customer issue resolution.Client & Account ManagementEnsure contract compliance and service consistency.Build strong client relationships and address issues proactively.Review contracts, develop action plans, and anticipate site needs.Leadership & ComplianceFoster a culture of safety, compliance, and continuous improvement.Ensure adherence to WHS policies and Australian Consumer Law.Participate in audits, mitigate risks, and optimize team performance.Financials & ReportingDeliver services within budget, manage P&L, and control costs.Provide reports, monitor subcontractor compliance, and manage leave liabilities.WHO WE ARE LOOKING FOR:Experience in multi-site operations and client management.Strong leadership, communication, and problem-solving skills.Proficiency in MS Excel, Word, and Outlook.Knowledge of WHS policies and statewide geographical locations.Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards. #J-18808-Ljbffr