Add expected salary to your profile for insights.About the Venue:Located on the scenic Esplanade with breathtaking views of Trinity Harbour, Pacific Hotel Cairns is dedicated to delivering outstanding service and unforgettable experiences. We pride ourselves on being a supportive and collaborative team, passionate about hospitality and tourism, and committed to ensuring every guest enjoys a memorable stay in Cairns.About the Role:As the Assistant Front Office Manager, you will play a key role in leading and supporting our front office operations, with a strong focus on both the guest experience and reservations. Working closely with the Front Office Manager, you will help drive a culture of excellence while ensuring optimal occupancy and revenue outcomes. This hands-on leadership role will see you support and mentor the team, manage reservations across all channels, and uphold our high service standards. If you are passionate about hospitality, have a keen eye for detail, and a guest-first mentality, we would love to hear from you.Key Responsibilities:Support the Front Office Manager in leading the front office team, ensuring high standards of serviceOversee and support the reservations process across all channelsAssist with hiring, training, scheduling, and performance management of front office staffManage and analyse occupancy forecasts, rate strategies, and booking trendsLead by example in delivering outstanding guest service and cultivating a positive team cultureUphold standards of accuracy in guest profiles, billing, and reportingHandle escalated guest complaints and special requests professionally and efficientlyAbout you:Experience in a front office leadership or supervisory roleStrong background in reservations is essentialProficient in Opera PMS highly preferredA sharp eye for detail and highly analytical mindsetStrong communication and problem-solving skillsAbility to work flexible hours across evenings, weekdays, and weekendsBenefits:Internal and external training and development opportunities including an online training platformCareer development opportunities within Oscars Group across 45+ venuesEmployee Assistance ProgramMentoring from a strong team of hospitality professionalsReward and recognition programsHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as an Assistant Front Office Manager?What''s your expected annual base salary?How many years'' experience do you have as a Reservations Specialist?How many years of people management experience do you have?Which of the following property management systems (PMS) do you have experience with?Hospitality & Tourism 1,001-5,000 employeesOscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydneys Inner West. Over three decades, we''ve expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
Job Title
Assistant Front Office Manager